Customer Success Manager

3 days ago


Wellington, Wellington, New Zealand Objective Corporation Full time

About Us
At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, we are a leading developer of SaaS solutions for the government.

Our Role

We are looking for an experienced professional to join our team as an Account Manager in Wellington. As a trusted advisor, you will be responsible for managing a portfolio of customers, nurturing relationships, and identifying new business opportunities.

Your Key Responsibilities
  • Own and grow customer relationships – Build trusted partnerships with key stakeholders, ensuring satisfaction and successful outcomes.
  • Drive customer success – Work closely with internal teams to deliver outstanding service and support.
  • Manage escalations proactively – Address concerns swiftly to maintain strong customer relationships.
  • Lead service reviews – Coordinate regular meetings with customers and internal teams to track progress and improvements.
  • Identify and pursue growth opportunities – Expand customer revenue by introducing relevant products and services.
  • Manage commercial agreements – Navigate contracts and negotiations with support from our legal team.
  • Provide valuable insights – Share customer feedback with Product teams to drive improvements.
  • Forecast and track key metrics – Maintain quarterly account plans and strategies to support business objectives.
Your Skills and Experience
  • Experience in SaaS solutions – Strong understanding of software delivery, maintenance, and support services.
  • Consultative approach – Skilled in stakeholder management, with the ability to build lasting business relationships.
  • Commercial and contractual knowledge – Comfortable working through agreements with legal support.
  • Excellent communication skills – Able to listen, understand, and articulate complex challenges with clarity.
  • Executive-level engagement – Proven experience working with senior business leaders (GM, CEO, CIO, CFO, Dept Heads, etc).
  • Strong organizational skills – Ability to manage multiple priorities, track issues, and execute account strategies effectively.
  • Team player – Able to collaborate across diverse teams in different regions.
What We Offer
  • Hybrid work arrangements to support work-life balance.
  • Access to EAP for confidential counselling.
  • Extensive learning resources to develop your skills.
  • Regular social events to promote team bonding.
  • We are recognized as an endorsed employer for women.


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