Customer Experience Leader
4 days ago
Key Responsibilities
- Timely and effective management of interactions with staff nationally, external service providers, whanau, and tangata
- Recruitment, training, and performance management of staff
- Leveraging technology to its fullest potential to deliver innovative solutions
Requirements
- Bachelor's degree in business administration, management, or a related field (desirable)
- Proven experience in a contact centre management role, as a senior manager and people leader
- Proven background in analysing performance metrics, identifying areas for improvement, and implementation of initiatives to enhance efficiency and effectiveness
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