Customer Experience Leader

4 days ago


Wellington, Wellington, New Zealand Access Community Health Full time

Key Responsibilities

  • Timely and effective management of interactions with staff nationally, external service providers, whanau, and tangata
  • Recruitment, training, and performance management of staff
  • Leveraging technology to its fullest potential to deliver innovative solutions

Requirements

  • Bachelor's degree in business administration, management, or a related field (desirable)
  • Proven experience in a contact centre management role, as a senior manager and people leader
  • Proven background in analysing performance metrics, identifying areas for improvement, and implementation of initiatives to enhance efficiency and effectiveness


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