Senior Customer Service Specialist

1 day ago


Auckland, New Zealand People Inc Full time

Supervisors/Team Leaders (Call Centre & Customer Service)Full timeAre you a seasoned customer service professional ready to elevate your career into a leadership role?Our client, a trusted supplier of engineering consumables based in Hawera, is looking for someone like you. Known for their commitment to delivering exceptional service, this company doesn't just prioritise customer satisfaction—they make it their mission.Due to continued growth, they're seeking a Senior Customer Service Specialist to lead a dedicated team and drive excellence in a fast-paced, dynamic environment. If you're passionate about guiding others, solving complex challenges, and collaborating with industry experts, this is your opportunity to make an impact.What You'll Do:Lead and Inspire: Motivate and guide a team of customer service representatives to deliver outstanding service.Customer-Focused Excellence: Handle inquiries and escalations with professionalism, turning challenges into opportunities to build loyalty.Strategic Impact: Develop and implement strategies to enhance the customer experience, improve retention, and streamline processes.Technical Collaboration: Communicate effectively with engineers, production managers, operations leaders, and procurement specialists to meet their specific needs.Continuous Improvement: Provide training, feedback, and support to your team to ensure consistent growth and high performance.What You Bring:Proven success in senior-level customer service roles, ideally in technical or engineering-focused industries.Strong leadership and coaching skills, with a passion for empowering teams to excel.Excellent problem-solving abilities, with a customer-centric mindset.Confidence to engage with technical stakeholders and understand their unique requirements.A proactive, solutions-oriented approach to achieving results in a high-energy environment.Why Join Us?Career Growth: Transition into a leadership role with opportunities to develop your skills further.Collaborative Culture: Be part of a team that values innovation, collaboration, and customer success.Industry Impact: Contribute to a company making a difference across New Zealand's engineering sector.Hawera Lifestyle: Enjoy the balance of a rewarding career and a vibrant, close-knit community.Ready to lead, inspire, and shape the future of customer service in an engineering-driven environment? Apply now to make a lasting impactPlease Note: To be considered for this role, you must reside in New Zealand and have secured working rights. Visa support is not available for this position.To Apply:Recruit NZ, part of People Inc specialises in recruitment for small to medium local NZ businesses and has been New Zealand's premier recruitment agency since 2008.We appreciate all applications, but only candidates selected for an interview will be contacted.Your application will include the following questions:Which of the following statements best describes your right to work in New Zealand?How many years of people management experience do you have?Do you have experience in a role which requires relationship management experience?What's your expected annual base salary?How much notice are you required to give your current employer?Do you have customer service experience?This role is based in-house; no hybrid or remote position is available.
#J-18808-Ljbffr



  • Auckland City, New Zealand Skys the Limit Development Full time

    **Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?** If so, then we're right up your street! Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone! So if you have a knack for creating rapport and have exceptional people skills...


  • Auckland, New Zealand Avanti Finance Group Full time

    Thank you for your interest in this position.We have received your application from Indeed, so the first step of your application is complete.To finish your application we will email you further details.Customer Services SpecialistAvanti Finance Group is a privately owned non-bank lender operating across New Zealand and Australia. We are on a growth mission...


  • Auckland, New Zealand Ymca Full time

    Supervisors/Team Leaders (Call Centre & Customer Service)Step into a vibrant and dynamic environment at Lagoon Pool and Leisure Centre! As a Senior Customer Care Specialist, you'll lead the reception team, ensuring top-notch customer service and smooth operations. This is a part-time role offering 30 hours per week.What You'll Do:Leading the Reception Team:...


  • Auckland, New Zealand Cardinal Logistics (Nz) Full time

    Posted: 15/11/2024Closing Date: 15/12/2024Job Type: Permanent - Full TimeLocation: ManukauJob Category: Customer SolutionsAs a Customer Service Specialist, you will be at the forefront of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues, and provide information about...


  • Auckland City, New Zealand Arthrex Full time

    Customer Service Specialist - Loan Kits ARTHREX NEW ZEALAND **Title**: Customer Service Specialist **Dept.**: Operations **Reports To**: Customer Service Team Leader **Updated**: January 2021 **Mercer Code**: N/A **Summary Requirements**: To perform this role successfully, an individual must be able to perform each essential activity to a satisfactory...


  • Auckland City, New Zealand DSV Full time

    Job Req Number: 74474 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Auckland. As a Customer...


  • Auckland City, New Zealand HAYS Full time

    6-month contract for a Customer Fulfilment Specialist with a leading global organisation. As a Senior Customer Fulfilment Specialist, you’ll play a crucial role in delivering exceptional customer solutions, optimising team processes, and driving continuous improvement. **Your new role** - Manage end-to-end lifecycle of assigned Service Requests -...


  • Auckland City, New Zealand Covetrus Full time

    The Role Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. We are entering...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent 0.8 - 1.0 FTE (Full time position) - Epsom, Auckland **About the organisation** New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives. Every year, tens of thousands of generous people donate their time, blood and plasma to us for free. In addition to our vein to vein service in transfusion we also provide national services in...


  • Auckland City, New Zealand Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...


  • Auckland, New Zealand Mercury Nz Limited Full time

    Mercury is a bold future-focused organisation, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.The...


  • Auckland, New Zealand Listinglogic Ltd Full time

    Account & Relationship Management (Sales)Full timeWe are seeking a Senior Customer Experience Specialist to support our Head of Customer Experience in elevating the customer journey across Australia, New Zealand, and the UK. This role is Auckland based and focused on delivering exceptional client outcomes, optimizing customer success processes, and driving...


  • Auckland City, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...


  • Auckland City, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...

  • Senior Customer

    2 months ago


    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** Auckland Council’s Governance & Engagement Department has an opportunity for a permanent full-time Senior Customer & Citizen Engagement Specialist. This role is based in the Auckland city centre with some flexibility to work from home or a Council hub. Reporting to the Citizen Engagement Manager, you will advise on...


  • Auckland City, New Zealand New Zealand Customs Service Full time

    **Intelligence Analyst SCO G2 - Offshore Disruption Intelligence team** **_ Be part of our intelligence hub, identifying risks to our border and help stop threats from reaching our shores._** We are seeking a highly motivated officer to join the Offshore Disruption Intelligence team within the Intelligence, Investigations and Enforcement (II&E) Group. You...


  • Auckland, Auckland, New Zealand Service Foods Ltd Full time

    As a key specialist for company operations, you will be responsible for ensuring the smooth functioning of our business operations. We are looking for a senior operations professional who can bring strategic thinking to our team. The operations manager specialist will be responsible for leading our operations team and implementing new processes and systems....

  • Customer Service

    7 months ago


    Auckland City, New Zealand Universal Business Team Full time

    Join Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...


  • Auckland, New Zealand Lawson Williams Specialist Recruitment Full time

    Lawson Williams Specialist Recruitment – Auckland, North IslandFull time, Permanent4 days ago, from Lawson Williams Specialist RecruitmentAbout the Role:This business is a well-regarded vertically integrated food processor and recognised as a leader in their sector. They are seeking a detail-oriented and proactive Site Quality Assurance Specialist to...


  • Auckland City, New Zealand The Warehouse Group Full time

    **Company Description** Our purpose is simple; helping Kiwi’s live better every day. The Warehouse Group (TWG) has grown to be New Zealand’s largest retailer and not to mention a Kiwi classic brand! Every day we live and breathe our core values to guide our conversations, actions and decisions, Whakaarohia te Kaiutu (Think Customer), Mahi I ngā mahi...