Senior Customer Services
2 weeks ago
**The company**:
Join a dynamic and well-established New Zealand owned International Freight Forwarding company, renowned for its remarkable success in the industry. With a strong commitment to providing exceptional service offerings across the entire supply chain, our company takes pride in delivering outstanding customer experiences.
**The role**:
As a Senior Customer Services professional or a Team Leader, you will be a vital addition to our busy team. This is an exciting newly created position aimed at supporting the Customer Services Manager and leading a team of 7 Customer Service Representatives.
**Skills & responsibilities**:
- Collaborate with the Customer Services Manager in overseeing the team's day-to-day operations, fostering an environment of growth and success.
- Assist the team in planning and coordinating workflows, ensuring efficiency and exceeding customer expectations.
- Take charge of managing and updating Standard Operating Procedures (SOPs), guaranteeing that they align with customers' evolving needs.
- Skillfully transition new clients from the sales department to the customer service team, ensuring a seamless experience.
- Manage a diverse portfolio of accounts, handling both air and seafreight shipments with precision and dedication.
- Coordinate engaging client visits alongside your team members, reinforcing the client-business relationship.
**Benefits of this role**:
- 2 Days working from home after training
- A competitive salary
- Proven experience in a senior customer services role with a strong focus on team leadership and coordination within freight forwarding
- We are looking for an individual who thrives in a fast-paced and dynamic environment, passionate about delivering exceptional service.
- Join a solid business with a reputation for excellence, surrounded by a supportive team dedicated to your professional growth.
**This is a great opportunity for a senior customer services professional seeking to take on a Supervisory role.
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