Senior Customer Success Specialist
5 months ago
The Role
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best.
We are entering an exciting phase as we recently launched our new SaaS cloud product (Ascend) to complement our existing practice management systems (RXWorks and VisionVPM) to our valued vet clinic customers. We are now recruiting for the newly created position of Senior Customer Success Specialist. Based at our Eight Mile Plains office and reporting to the Team Lead, Customer Success, you will work closely with key customer accounts to understand their unique needs, challenges, and develop personalised success plans that ensure our customers achieve maximum value from our products and services.
Your responsibilities will include
- Collaborating with internal sales and implementation teams to understand client expectations and ensure customised onboarding plans are executed.
- Assuming the primary point of contact role for assigned clients, cultivate strong, enduring relationships, understanding the unique needs and goals of each client and regularly conduct check-ins to ensure their objectives are being met.
- Managing multiple stakeholders from high-value enterprise level accounts to ensure customer goals align with our strategic vision, to undertake business reviews, and to address any escalation issues.
- Monitoring client interactions, feedback from support cases, and CRM notes to capitalise on expansion and cross-selling opportunities.
- Undertaking training and workshops that empower customers to utilise products and services to their full potential in collaboration with our Learning Services team.
About You
Ideally you will display
- Relevant tertiary qualifications (preferred) coupled with three years demonstrated experience in a similar customer success or client facing role within the technology, healthcare or veterinary industry (this role would suit a Practice Manager looking to transition out of clinic).
- Strong understanding of customer success methodologies, customer lifecycle, and customer experience principles.
- A solid understanding of ‘Software as a Service’ technology, with the ability to rapidly acquire knowledge of Covetrus' product offerings.
- The ability to articulate complex technical information to a non-technical audience.
- Well-developed communication skills to communicate with a wide range of internal stakeholders and external customers.
- Passion for understanding customer needs and delivering customer-centric products.
Why Join Us?
- Generous discounts on our range of animal health food & enrichment products.
- Access to Perkbox/Boost apps for discounts on everyday shopping & amazing health & wellbeing resources.
- Additional leave benefits - annual birthday leave, paid parental leave, & the option to purchase additional leave.
- Flexible hybrid Work From Home options & dog-friendly offices (select roles and locations).
- Free 24/7 access to our Employee Assistance Program.
- Reward & recognition through our quarterly Values Awards and our Service Anniversary Awards.
- Professional development through our Leadership Development & Emerging Leadership courses.
- Access to annual flu vaccinations.
- Annual volunteer days.
- Covetrus is an equal _
- opportunity/affirmative_
- action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law._
-
Customer Success Specialist
5 months ago
Auckland City, New Zealand Give A Grad A Go Full timeSalary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...
-
Customer Success Specialist
4 months ago
Auckland City, New Zealand FUJIFILM Full timePermanent full-time position - Internationally renowned and industry-leading company - Excellent staff benefits **Who We Are** FUJIFILM Process Automation is a leading provider of Esker, an AI-driven process automation platform. Companies such as Air NZ, DB Breweries, Animates, Gallagher and many more use our cloud-based solutions to run more efficient and...
-
Customer Success Specialist
2 days ago
Auckland, New Zealand Fergus Software Limited Full timeCustomer Success Specialist About Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia, and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...
-
Customer Success Specialist
2 weeks ago
Auckland, New Zealand Fergus Software Limited Full timeCustomer Success Specialist About Us:We're a Series B global B2B SaaS business with offices in New Zealand (HQ), Australia, and the UK and are on a mission to help Tradies around the world get complete clarity and control over their business. We really do transform and improve our customers' lives for the better, giving back time and providing smart insights...
-
Customer Success Specialist
1 week ago
Wellington City, New Zealand FNZ Full timeAre you a confident communicator who is looking to embark on their next career journey? We are seeking a driven self-motivated individual to join our Hatch team as a Customer Success Specialist. In this role you will work within a close-knit team to deliver top support to our customers. What you’ll do: - Document customer experience feedback and...
-
Customer Support Specialist
4 weeks ago
Auckland, New Zealand Accs - Ares Customer Care Solutions Gmbh Full timeTradify is a dynamic SaaS company, (and Finalist in the Best Places To Work) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our...
-
Customer Success Specialist
4 months ago
Auckland City, New Zealand Futureverse Full time**About Centrapay** Centrapay is an exciting and fast-growing fintech backed by some of the very best investors and minds in payments and technology. We’re building a global network that enables new payment experiences, while reducing fraud and cost. Our brand purpose is to help the world get beyond plastic-card payments. We do this by creating new ways...
-
Customer Success Specialist
4 months ago
Auckland City, New Zealand Waste Management Full timeWe have opportunities available for a Customer Service / Sales Support to join our Commercial team. Based at our award-winning head office in East Tamaki, Auckland the facilities are state-of-the-art, with onsite café and free car parking. **About the role** In this role, you will work alongside local and national business account managers, and the wider...
-
Specialist Customer Success Manager
2 months ago
Auckland City, New Zealand SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Customer Success Manager
5 months ago
Auckland City, New Zealand Auror Full timeDescription About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...
-
Customer Success Associate
2 months ago
Auckland City, New Zealand Kotahi Logistics Full timeWe have an opportunity for a Customer Success Associate to join Kotahi's Customer team. This is a full-time, permanent role. The Customer Success Associate is an integral part of the Customer team’s drive to build strong partnerships with our customers and cross functional teams, with a focus on performance and improvement so we can continue to set new...
-
Head of Customer Success
5 months ago
Auckland City, New Zealand Starshipit Full timeEmpowering retailers to deliver great shipping experiences is what we do! As a rapidly scaling SaaS company, we are seeking a dynamic and experienced Head of Customer Success to join our team. We're looking for a senior leader with B2B SaaS experience, who can think strategically and muck in with operational activities. **The Role** **Key...
-
Customer Success Manager
4 months ago
Auckland City, New Zealand IBM Full timeIntroduction Your Role and Responsibilities A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also a technical specialist. Someone with a deep understanding of technical complexities. A person who can quickly understand...
-
Customer Success Specialist
4 months ago
Auckland City, New Zealand Figured Ltd Full timeFigured is a high-growth tech business solving complex problems for agri-financial management. We’re a Kiwi business helping the world and its largest industry become more profitable, more effective and more sustainable. **Why work at Figured?** - **Purpose**: Join a company making a significant impact in an industry that feeds the world. - **Growth**:...
-
Senior Customer Regulatory Specialist
4 months ago
Wellington City, New Zealand New Zealand Government Full timeWork with a Portfolio of Stakeholders, - Travel NZ on site visits and train staff, - Wellington home base with ambitious team Kōrero mō te tūranga - About the role We have two newly created Senior Customer Regulatory Specialist roles in our Crown Property Group following a change implementation designed to bring us closer to our customers. This sees us...
-
Senior Customer
3 weeks ago
Auckland City, New Zealand Auckland Council Full time**He angitūtanga: The opportunity** Auckland Council’s Governance & Engagement Department has an opportunity for a permanent full-time Senior Customer & Citizen Engagement Specialist. This role is based in the Auckland city centre with some flexibility to work from home or a Council hub. Reporting to the Citizen Engagement Manager, you will advise on...
-
Commercial Customer Success Specialist
4 months ago
Auckland City, New Zealand Waste Management Full time**Company Description** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. We have a great opportunity for a Customer Service / Sales...
-
Aml / Cft Compliance Specialist Customer Success
5 months ago
Auckland City, New Zealand Paragon Recruitment Ltd Full time**Great working environment with employee benefits packages**: - **Work from stunning offices**: - **We’re seeing GREAT results within our business, and we’re growing!** **What’s the role?** With a focus on all things AML, this newly created role of AMP Compliance Specialist, plays a pivotal role in the onboarding of new customers, to the APLYiD...
-
Customer Success Manager
5 months ago
Auckland City, New Zealand Auror Full time**About Auror** At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and largest...
-
Customer Success Manager
5 months ago
Auckland City, New Zealand First AML Full time**Introduction**: Who are we and why work for us? We've created a world-class SaaS product that automates and solves our customers due diligence problems so that they can stay focussed on running their business. First AML isn't just a “start up”, we are well funded and in growth mode which for you means your career will grow with us as we create a...