Customer Service Specialist

2 weeks ago


Auckland City, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today

Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

**The Opportunity**:
Due to internal promotions we are looking for Customer Service Specialists to work with our awesome team and customer base. The Service Hub is the ideal place to start your career in Mercury as it gives you exposure to learn about the various facets of the business

What you will be doing:

- Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults and everything in between.
- Investigate queries with other departments to ensure a wonderful resolution for our customers.
- Keeping up to date with product and company knowledge, and other duties as assigned.

**We are looking for**:

- Experience in a customer service environment, whether that's retail, reception, contact centres, or hospitality.
- The ability to look at the big picture and use creative problem solving.
- Intermediate computer skills, and the ability to learn new programs and databases, and move fluidly between them.
- Comfortable working to a schedule.
- A strong communicator with the ability to bounce back from challenging conversations.
- A friendly and professional attitude is a must

**Need to know**:

- Your shifts will be rostered between the hours of Mon - Fri 7.30am - 7:30pm, and Sat - Sun 8.00am - 8.30pm.
- You will need to be available to work from one of our swish new offices located in either Auckland or Tauranga.
- Your induction will consist of a 5-week training period with your new whānau, which will give you the opportunity to learn about all of our great products, and listen to some of our established agents kōrero with our customers, before you take your own first calls supported by your trainers and mentors.
- You will have the opportunity to work some days from home & the office once you are established in the role (we require you to be full time in the office for at least the first 3 months). This will begin on a trial basis.
- The start date for this role is the **20 January 2025**

**Mercury Offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's multi utility providers
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

**Job Details**:

- Reference #
37720- Posted
11 Nov 2024- Closing
09 Dec 2024 17:00- Location(s)
Auckland, Tauranga- Expertise
Contact Centre, Customer Experience (CX), Customer Service- Job level(s)
Entry & Apprenticeships, Experienced- Work type(s)
Permanent full time



  • Auckland City, New Zealand Skys the Limit Development Full time

    **Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?** If so, then we're right up your street! Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone! So if you have a knack for creating rapport and have exceptional people skills...

  • Customer Service

    1 week ago


    Auckland City, New Zealand Universal Business Team Full time

    Join Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...


  • Auckland City, New Zealand DSV Full time

    Job Req Number: 74474 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Auckland. As a Customer...


  • Auckland City, New Zealand Arthrex Full time

    Customer Service Specialist - Loan Kits ARTHREX NEW ZEALAND **Title**: Customer Service Specialist **Dept.**: Operations **Reports To**: Customer Service Team Leader **Updated**: January 2021 **Mercer Code**: N/A **Summary Requirements**: To perform this role successfully, an individual must be able to perform each essential activity to a satisfactory...


  • Auckland City, New Zealand T&G Global Full time

    **About us** For over 125 years, T&G Fresh has nourished generations of Kiwis with fresh fruit and vegetables. We grow, pack, market, sell, distribute, and export fresh produce from our own orchards and farms, as well as from over 1,200 Kiwi growers. Our mindsets are**:Do the Mahi, Be Bold, One Team and Take Good Care**. Our talented team members embody...


  • Auckland City, New Zealand iNova Pharmaceuticals Full time

    **Radiant Health (a division of iNova) is all about helping Kiwis and their whanau lead healthier lives. With leading health solutions, our vision is to make a real difference to the health and well-being of all New Zealanders.** **About the Opportunity** We currently have an exceptional opportunity for an experienced Customer Service Specialist to join our...

  • Customer Service

    1 week ago


    Manukau City, New Zealand Service Foods Full time

    **Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...


  • Auckland City, New Zealand Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...


  • Manukau City, New Zealand Cardinal Logistics (NZ) Full time

    **Posted**: 15/11/2024**Closing Date**: 15/12/2024**Job Type**: Permanent - Full Time**Location**: Manukau**Job Category**: Customer Solutions**As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues, and...


  • Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

    We are looking for a skilled Customer Service Specialist to join our team at JACOBS DOUWE EGBERTS. As a key member of our CS team, you will play a crucial role in delivering exceptional customer experiences.About the RoleThis is an 18-month fixed term contract position, reporting to the Customer Services Manager. You will be responsible for providing support...


  • Manukau City, New Zealand Cardinal Logistics (NZ) Full time

    **Posted**: 07/10/2024 **Closing Date**: 07/11/2024 **Job Type**: Permanent - Full Time **Location**: Manukau **Job Category**: Customer Solutions **As a Customer Service Specialist, you will be at the fore front of our customer services team, ensuring that our customers receive outstanding service and support. You will handle enquiries, resolve issues,...


  • Auckland City, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today Mercury is a bold future focused organization, providing energy and telecommunications to more Kiwis than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...


  • Manukau City, New Zealand Cardinal Logistics (NZ) Full time

    **Posted**: 05/09/2024 **Closing Date**: 08/10/2024 **Job Type**: Permanent - Full Time **Location**: Manukau **Job Category**: Customer Solutions **If you are an experienced customer service extraordinaire, this is the perfect opportunity for you to take a new step in your career. As a Customer Service Specialist, you will be at the fore front of our...


  • Auckland City, New Zealand Mercury Full time

    Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our...


  • Wellington City, New Zealand Octopus Energy Full time

    **Octopus Energy** **Energy Specialist, Customer Service Specialist**: **Wellington, Wellington, Te Aro** $55,000 - $55,000 Annual Permanent Full time (30+ hours) - **Global Company**: - **Promote Within**: - **Vibrant CBD office** **What You’ll Do** **As an Energy Specialist, you’ll**: - Assist vulnerable customers with empathy and care,...

  • Sales Specialist

    2 weeks ago


    Auckland City, New Zealand Philips Full time

    **Job Title**: Sales Specialist - Customer Service Philips is a leading global healthcare company aiming to improve the lives of 2.5 billion people by 2030. We strive to make the world healthier and more sustainable through innovation developed across a broad range of Imaging, Information and Monitoring systems. With nearly 40,000 employees working in 100...

  • Customer Service

    6 days ago


    Auckland City, New Zealand Graham Consulting Full time

    Hydroflow Distributors Ltd - Albany location - Customer service & Administration position Founded in 1985, Hydroflow initially specialised in servicing pump shops and milking machine companies with predominantly rural water regulating products. From humble beginnings supplying from the owners garage, Hydroflow now operates from purpose built warehousing and...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...


  • Auckland City, New Zealand AA New Zealand Full time

    **About us**: AA Money provide current and potential AA members with simple, transparent and trusted money solutions. Our aim is to help New Zealanders look after their financial well-being and sort their money needs, with a focus on motor vehicle loans and personal loans. We are growing rapidly and are looking for some dedicated lenders who want to join a...


  • Auckland, Auckland, New Zealand Downer Full time

    About the RoleWe are seeking a Customer Service Specialist to join our Work Management Centre team. The successful candidate will be responsible for delivering exceptional customer service across our business unit, with a strong focus on proactive ownership and a positive attitude.About YouTo succeed in this role, you will require strong phone-based verbal...