Customer Service Administrator

4 weeks ago

Napier, New Zealand Napier City Council Full time

Are you a highly organised administrator with a passion for delivering exceptional service? Join our City Services Administration Team for a 12-month fixed term basis, where you'll play a key part in ensuring smooth operations and high-quality support aligned with Council strategies and policies.

In this role, you'll be at the heart of our operations, providing courteous and efficient advice to the public on City Services matters. You'll be responsible for handling accurate processing of Depot timesheets, leave records, and other tasks to ensure wage processes align with Council policies and agreements.

If you're detail-oriented and ready to make an impact in a fast-paced environment, we'd love to hear from you

Key Responsibilities include:

  • Manage the daily processing of timesheets, including receiving, checking, batching, and inputting them into the job costing system to meet payroll deadlines.
  • Ensure timesheet data complies with employment agreements.
  • Work with Payroll weekly to review Depot timesheets, addressing overtime, ACC, and other issues.
  • Verify all timesheets are submitted and processed for each pay period.
  • Prepare and review job costing reports for accuracy before finalizing them.
  • Handle leave requests, ensure approvals, and maintain records for wage staff leave.
  • Approve and process timesheets and invoices for contract staff (e.g., Programmed Skilled Workforce) within required timeframes.
  • Respond to customer calls and inquiries, providing assistance as needed.
  • Create and assign service requests to staff, ensuring they are completed within agreed timeframes.

To be considered for this role, you will have:

  • NCEA Level 3 or equivalent.
  • 2-3 years of experience in customer service or administration.
  • 5 years of payroll or similar experience.
  • Knowledge of employment collective agreements (preferred).
  • Strong computer skills with accurate data entry in Microsoft Word and Excel, with the ability to learn new software.
  • Commitment to providing excellent customer service.
  • Strong communication and interpersonal skills.

This is a fixed term, full time opportunity working 40 hours per week (Monday to Friday) and based out of our Depot, in Onekawa Napier. We will be interviewing applications as we receive them and may close the role when we have found the right person.

Please note that due to the Christmas period, there may be delays in reviewing and processing applications.

About Us

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

We're not just any employer - we're an equal opportunity employer. We celebrate diversity and warmly welcome applications from candidates of all backgrounds. Our commitment to inclusivity extends to our recruitment process, where we strive to break down barriers and create an environment where every employee can flourish and bring their best. If you require any accommodations or adjustments to ensure a smooth application or interview process, please let us know.

Before joining our team, our preferred candidates will undergo thorough pre-employment screening. Rest assured, this includes drug testing to ensure a safe and healthy workplace. Some roles may also require health screening.

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Don't miss out on the chance to be a part of our exciting team at Napier City Council. Apply today and discover a rewarding career where your skills and contributions are valued.

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