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Customer Support Administrator

5 months ago

Napier, New Zealand ABB Full time

**Customer Support Administrator**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
Join us as Customer Support Administrator for Electrification Business Area where you will be responsible for providing internal and external customer support (i.e., order assistance, manage shipments, payment-related assistance). Coordinating actions with relevant resources, have complete case ownership and increase customer satisfaction. Reporting to Customer Services Manager this position will be based in Napier, New Zealand.

**Your responsibilities**:

- Ensuring the resolution of customer issues (e.g., order, shipment, payment) by coordinating with sales, operations, supply chain management, and other internal and/or external teams
- Ensuring customer service activities are planned and delivered on time and support agreed margin levels
- Processing customer purchase orders into system (via SAP) including dispatch and invoicing
- Spreadsheet maintenance and data entry,including extended warranty information and monitoring
- Providing a range of administrative tasks to support the business as required

**Your background**:

- Minimum of 2-3 years’ experience in a similar administrative role (preferred)
- Previous experience working in a Production and/or Manufacturing environment (preferred)
- MS Office suite; Excel, Word knowledge/skills
- Experience with SAP or other similar ERP system (preferred)
- Ability to work effectively and collaboratively in a team
- Confident English language skills both written and oral
- Strong customer service mindset

**Benefits**:

- Retirement plan
- Life insurance
- Disability insurance
- Accident insurance
- Flexible work practices

**More about us**: