Customer Service Librarian

4 months ago


Napier, New Zealand Napier City Council Full time

Napier Library is seeking an enthusiastic and dedicated individual to join our team in delivering outstanding library services to the vibrant community of Napier on a permanent part basis (32 hours per week). As a Customer Service Librarian, you will play a pivotal role in creating a welcoming and inclusive environment for library visitors, ensuring their needs are met and their library experience is nothing short of exceptional.

**Responsibilities**
- Welcome and assist library users, providing friendly and efficient customer service at all times.
- Answer enquiries, help users find resources, and provide guidance on library services and programs.
- Assist with library programs and events, engaging patrons of all ages and interests.
- Collaborate with colleagues to develop and implement innovative library services and initiatives.

**Requirements**:

- The ability to work calmly, and politely and collaborate with a wide range of customers
- Experience in de-escalating issues and finding positive solutions
- Being warm and having an open personality with a positive attitude
- Enthusiasm for libraries, reading and working with the community
- Having a professional manner and are well groomed
- Being a great team player, willing to assist your team where required.
- Having competent computer skills
- The ability to work well under pressure and maintain excellent and professional communication with a wide range of customers and staff.
- Being fit and able with the physical demands of the job
- The availability to work weekends, both in the Taradale and Napier Libraries
- This role will appeal to a customer focussed individual who relates well to people of all ages and backgrounds, has strong digital skills and shares our goal to make a difference in our community.

**About Us**

Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?

At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.

Please visit Napier City Council Careers website to see full job description

Job Description - Customer Service Librarian
- Department
- Community Services
- Locations
- Napier Library
- Employment Type
- Permanent
- Hours
- Part Time



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