Customer Service Assistant
5 months ago
Are you passionate about history, art, and creating memorable experiences for visitors?MTG Hawkes Bay is seeking a dynamic and friendly individual to join our team as a Customer Service Assistant on a casual basis.
MTG Hawke's Bay is made up of three buildings of distinct character - an art deco masterpiece, a modernist gem, and a light-filled gallery that looks out across the ocean. Our collections tell a story, our museum holds regional taonga and many other treasures our team look after. Part of our team's other responsibilities are delivering exciting, efficient and effective customer service to all visitors and users of MTG Hawkes Bay.
Responsibilities will include:
- Deliver consistent exceptional customer service, being the warm, welcoming face of the Museum.
- Ensure excellent presentation of public areas of the Museum, including daily cleaning duties.
- Complete daily opening tasks, ensuring museum is ready and looking at its best for opening
- Complete daily reconciliations of sales, cash and receipts.
- Ensure accurate recording and reporting of visitor numbers as required
- Coordinate, contribute to and/or deliver the following areas as required. Friends and Volunteers programmes, retail, public programmes support, tour bookings, tour guiding and tour administration. Assigned areas of focus may change over time and all members are expected to support each other in completing their work in a collaborative and helpful team fashion.
To be successful in this role you will have:
- Previous experience in delivering exceptional customer service
- Proven ability to work constructively as part of a team
- A proven capacity for effective and positive communication
- Excellent time management and prioritisation skills
- Ability to remain calm and maintain a problem-solving stance in response to difficult situations
- Proven flexible and collaborative style
**About Us**
Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?
At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.
Please visit Napier City Councils Careers website for a full job description
Job Description - Customer Service Assistant
- Department
- Community Services
- Locations
- MTG Hawke's Bay
- Location Status
- On-site
- Employment Type
- Casual
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