Client Account Manager

1 week ago


Manukau City, New Zealand Madison Recruitment Full time

Support a portfolio of key clients around New Zealand
- Split your day between the office and visiting your clients on-site
- Competitive base salary + company car and tools of the trade

**About the Company**:
My client opened their first Australian offices in 1988 and opened their New Zealand office soon after. They have built an excellent reputation in the commercial cleaning industry which in turn has shown a significant growth within the past 12-18months. Due to this, they are searching for a Customer Service Manager to join their Mount Wellington based team to provide excellent support to their clients.

**About the role**:
The Customer Service Manager is responsible for managing relationships with key clients through scheduled check ins, quarterly audits and ensuring the contracted specifications are being met. You will work closely with the current Customer Service Managers and senior management team to ensure the best possible service to clients.

**Day to day responsibilities**:

- Maintain excellent relationships with a portfolio of key clients from understanding the contract, scope of works and day-to-day operations
- Conduct regular on-site client inspections to ensure compliance with standards and client satisfaction
- Address, follow up and report back on client concerns in a timely fashion
- Maintain regular contact with clients ensuring their needs and expectations are met
- Manage and respond to feedback, concerns and complaints in a timely fashion
- Conduct quality audits on-site with clients

**About You**:

- Proven experience within a key account manager or senior customer service position
- Confident communicating with a range of clients and anticipating their needs
- Ability to work well under pressure and tight deadlines
- Strong relationship building skills with a passion for excellent customer service
- Positive and constructive attitude with a focus on results

**Reference**: 134157



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