Groups Reservations Agent

2 weeks ago

Wellington, Wellington, New Zealand AccorHotel Full time

Company Description
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties


Accor Wellington is seeking a highly organised and dedicated individual to join our reservations department as a Groups Reservations Agent.

Someone who takes an 'above & beyond' approach to making our guests stay memorable. You will need to be a good listener with strong attention to detail.

Your confidence and 'can do' attitude will be key to your guest centric approach and the key to success in this busy role.


Located in the heart of Wellington's central business district, looking after multi Accor Properties and working closely with the Revenue Team, you will be responsible for processing hotel group reservations to ensure that hotel revenue opportunities are maximised at every stage.


This is a full time (40 hours per week) fixed-term maternity leave contract starting 10th of June 2024, ending on the 28th of March 2025.

What you will be doing:

  • Process and input FIT and corporate group, reservations following hotel reservations policies.
  • Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
  • Ensure all reservations loaded into the PMS system are up to date
  • Take personal responsibility to ensure that all enquiries are addressed.
  • Reporting and assisting the Reservations team for all group related matters.
  • Ensure that all outward correspondence complies with company procedures, and any unusual correspondence is authorised by Reservations Manager.
  • Adhere to rates published, exceptions to the published rates must be made through the Reservations Manager, Revenue Manager or General Manager.
  • Maintain a positive selling approach to maximize yield in both occupancy and rates.
  • Liaise with Revenue department to provide all information pertaining to a group quote to obtain rates and produce personalised proposals and group contracts adhering to terms and conditions set. Exceptions to the terms and conditions to be authorised by the Reservations Manager and General Manager.
  • Create group masters and update group information as it is received e.g. rooming list, payment or vouchers, routing, arrival, meals and follow up on any information if not received. Liaise with other departments where required to ensure group requirements and special requests are actioned.
  • Monitor forward group bookings on a daily basis and ensure all information is correct.
  • Keep up to date tracking of all group enquiries and business on the books and report weekly.
  • Assist with loading of rooming lists for conference group bookings where required.
  • Continues an open line of communication with the Reservations Manager, Revenue manager, General Manager, Sales team, other group reservations agents and the reservations team.

Qualifications Qualifications**- Experience is essential, we are looking for a minimum 1-2 years of experience within the Front Office or Reservations department as reservations agent

  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera cloud software.
  • Excellent written and spoken English communication skills.
  • Ability to work under pressure while maintaining a high level of service and attention to detail.
  • Proactive selling approach with excellent time management skills.
  • A great personality, innovation, and a "can do" attitude are crucial for success.
  • Reliability and commitment to the role long term.
  • You will have NZ residency or be holding a permanent NZ work visa.

Additional Information
At Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:


  • Learn Your Way: Dive into our Accor Academy for the ultimate combo of earning and learning
-
Accor Heartist Benefits: Enjoy discounted perks on Food & Beverage plus accommodation worldwide - because why not?
-
Fuel Up: Daily staff meals are on us while you're on duty.
-
Accor's Parental Leave Scheme: Supporting you in all stages of life.
-
Celebration Time: Join in on staff celebrations and get recognized for your tenure.
-
Employee Assistance Program: Your go-to support for all things work and beyond.

Join us at Accor Wellington, where your career journey is as exciting as the destination

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to you

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