Booking Administrator Outpatients

3 weeks ago

Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

Fixed Term 40 hours /week (Maternity Leave cover, April to October 2024)
- Monday to Friday shifts
- Come and be part of our story

**Mō te tūnga | About the role**

Christchurch Outpatients Booking Administration team schedule and manage clinics for six services. Every day in Christchurch Outpatients is different with administration staff assisting the SMO and Nursing team to manage/book outpatient clinics that will be held in this facility.

Aspart of the Administration and Clerical Pay Equity Claim settlement this rolehas been mapped to National Band 5/Profile 5B

Forfurther information about the administration and clerical pay equity settlementplease follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora -Health New Zealand

In this role, you will be responsible for:

- Providing great service and direction to customers, staff and whānau
- Professional timely service
- All aspects of administration
- Co-ordinate and manage patient booking
- Liaise with internal and external stakeholders
- Answering department telephone
- Support Front of House staff when required

**Ngā pūkenga me ngā wheako | Skills and experience**

**This role requires the following**:
**Essential**:

- Excellent customer service skills - people focused
- Excellent organisational, time management and problem-solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- A team player
- Intermediate to advanced user in the Microsoft suite of products e.g. Word, Outlook, Excel
- Excellent keyboard skills
- High level of written and verbal communication skills
- Demonstrated perceptiveness and a proactive approach in an administrator role.

**Desired**:

- Broad administrative experience in a health-related field
- Knowledge of medical terminology
- Familiarity with the public hospital system (including the patient management system)
- Awareness of people of differing cultural backgrounds.

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Values)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**Nau mai, haere mai, tauti mai**

Position description
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