Receptionist - Orthopaedic Outpatient Department

7 months ago

Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

**Mō te tūnga | About the role**

Our Orthopaedic Outpatient Department cares for tūroro (patients) of all ages covering acute emergency/trauma, follow-up appointments and specialty clinics and provide a variety of services including wound management, casting, splinting and tūroro (patients) education. The kapa (team) provides Orthopaedic Acute Care in the new Emergency Department in Waipapa and follow up care in the Orthopaedic Outpatient Department in Christchurch Hospital.

This Reception role provides administrative assistance to the Orthopaedic Outpatient Department. This role plays a vital part in the effective and efficient running of the departments as well as assisting the kapa (team) to meeting their objectives.

This role is based at Christchurch Hospital and requires you to mahi (work) Monday, Tuesday, Thursday and Friday, 07:30 to 16:00, 32 hours per week.

This role would suit someone who is able to mahi (work) in a fast-paced environment and is capable of working in a physically demanding role. The reception desk is a busy space and therefore you should be able to hit the ground running and have the ability to multi-task and prioritise effectively.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3/Profile 3.

For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

In this role, you will be responsible for:

- Manage reception
- Welcome tūroro (patients) and whānau
- Coordinating appointments with our surgeons and tūroro (patients)
- Booking and coordination of outpatient clinics
- Ensuring all information is collated, patient records are complete and managed
- Providing excellent customer service
- Maintaining patient confidentiality and privacy
- Various administration tasks and support in other administrative areas when required
- Communicate with internal and external stakeholders

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:

- Excellent customer care skill
- Ability to multitask
- Excellent organisational, time management and problem-solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- Intermediate to advanced user in the Microsoft suite of products e.g. Word, Outlook, Excel
- A background working as an administrator in the health industry

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

**Nau mai, haere mai, tauti mai**

Position description
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