Lifts Head of Department Whakapapa
2 months ago
JobID: 160719
Department: Field Operations
Listed: February 2, 2024
The Whakapapa whānau are a small but ambitious team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding region, some even third or fourth generation.
- Mō te tūnga | About the role_
The Lifts Head of Department (HOD) at Whakapapa is a pivotal leadership position responsible for ensuring the safe and courteous conveying of guests and staff on our lift system in a timely and efficient manner to be able to support commercial markers. Alongside the lift team the Lifts HOD will oversee the Ticket Validation and Car Parking teams. As a key member of the leadership team, the Lifts HOD will play a crucial role in optimizing the overall employee and guest experience and operational effectiveness of the ski area. The role reports to the Operations Manager and will itself have around 40 team members.
Key responsibilities include:
- Ensures that all lift facilities and car parking requirements are ready to operate on time.
- Ensures compliance with all safety, environmental and statutory requirements.
- Provide a professional and efficient service to all on mountain employees and guests.
- Ensures performance standards are clearly communicated and monitored.
- Responsible for the recruitment of the team.
- Ngā pūkenga me ngā wheako ōu | Your skills and experience_
- Familiarity with the ski area environment and lift operations knowledge.
- Experience leading and managing teams.
- Knowledge or familiarity of current legislation.
- Demonstrate commitment to guest service.
- Ngā āhuatanga kei a mātou | What we offer_
Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks:
- A complimentary season pass for skiing and / or snowboarding, and access to day pass discounts for friends and family
- Free beginner and intermediate group lessons. Don't have equipment? You'll receive discounts on that too
- Exclusive food and beverage, and retail discounts, for use in Whakapapa's cafes and store
- Guaranteed base hours for all full-time and part-time staff
- Priority access and discounts to our on-mountain medical centre services
Your Whakapapa whānau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth
Remuneration range - this is a seasonal management role, with permanent potential, with a salary range between $60,000 to $70,000, depending on experience
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