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Ski & Ride Trainer - Ski Whakapapa
3 months ago
JobID: 161027
Department: Ski & Ride School
Listed: April 7, 2024
The Whakapapa whānau are a small but ambitious team, running year-round operations on the northern slopes of Mt Ruapehu. In winter, from June until October, this includes a world-class ski area. In summer, from December until April, this includes our summer sightseeing operation, heroing our iconic Sky Waka gondola. Each year we welcome hundreds of thousands of manuhiri (guests) to Whakapapa, many with life-long connections to the maunga (mountain) and surrounding region, some even third or fourth generation.
Our Ski Trainer will be a highly experienced and skilled professional responsible for elevating the expertise and performance standards of all instructors within the ski & ride school.
Their role involves designing and implementing training programs aimed at enhancing teaching techniques, safety protocols, and guest service excellence. They work closely with instructors to identify areas for improvement, provide constructive feedback, and deliver specialised instruction tailored to individual needs.
- Mō te tūnga | About the role_
No two days at Mt Ruapehu are the same so you will need to adapt on a daily basis using sound teaching techniques. You can expect that you will:
- You will maintain and push the standards of our team to ensure an exceptional guest experience.
- Work through teaching methods which consider the personal capabilities (age, ability to learn) of their guests and incorporate the actual situation on the ski area (weather, snow conditions and terrain).
- Provide efficient, polite and professional service to all guests.
- Provide up-to-date and accurate information to the public on products and prices and what they can experience on Mt Ruapehu Ski Areas
- Ngā pūkenga me ngā wheako ōu | Your skills and experience_
As a trainer, you will bring a:
- Minimum of NZSIA / SBINZ Level 3 or equivalent
- Commitment to great guest service
- Ability to build effective teaching and working relationships with a wide range of people
- Respond in a positive and proactive manner to feedback from supervisors/managers
- Maintain an approachable and co-operative persona with co-workers and guests
- A tolerance for uncertain market and weather conditions (particularly the weather conditions)
- A flexible approach to rosters, guest needs and the direction of the organisation
- A positive, fun and happy personality
Remuneration range - $33 - $38 per hour depending on certification and experience.
If successful, you will be required to participate in a vetting process by the New Zealand Police.
- Ngā āhuatanga kei a mātou | What we offer_
Gear up for the ultimate work adventure at Whakapapa. Joining Whakapapa unlocks a number of perks:
- A complimentary season pass for skiing and / or snowboarding, and access to day pass discounts for friends and family
- Free beginner and intermediate group lessons. Don't have equipment? You'll receive discounts on that too
- Exclusive food and beverage, and retail discounts, for use in Whakapapa's cafes and store
- Guaranteed base hours for all full-time and part-time staff
- Priority access and discounts to our on-mountain medical centre services
Your Whakapapa whānau experience is not just a job: you will build lifelong memories and experiences in one of the most beautiful and culturally significant places on earth
