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Client Services Manager

2 months ago

Auckland City, New Zealand healthvision Full time

**We are looking for an experienced Client Services Manager to join our highly skilled and committed Homecare team. This is a**

**12-months Fixed-Term Role (parental leave cover) based in our Greenlane office.**

This role forms part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the community. These range from home and personal care support to full nursing care for complex long-term clients.

**Key responsibilities**:

- Matching and rostering of support workers with clients
- Involvement in the recruitment and retention process of support workers including performance feedback, education, and training
- Health and Safety assessments of client homes
- Relationship-building with clients and promotion of the Healthvision brand

The work is challenging at times, varied and hugely rewarding as you are helping to make positive changes in people’s lives. There is a strong emphasis placed, on building relationships with clients and their support workers to ensure positive outcomes. Outstanding customer service skills, being empathetic and a good listener is essential to this role in addition to being able to negotiate competing demands.

The role will suit you if you are self-motivated and a fast learner, can remain calm under pressure, have an eye for detail, and approach everything with common sense. Full training and comprehensive induction/orientation will be provided.

**Skills & Experience**:

- Experience in the healthcare sector (health-related qualification is preferable)
- Management experience is required (Coordinator or above level) with proven scheduling and coordination skills
- Experience in complex/high volume rostering
- Computer literate
- Sound verbal and written communication skills
- A ‘can do’ attitude and motivation to deliver outstanding service
- Highly organised with strong time management skills
- Team player attitude with the ability to work autonomously
- Ability to relate supportively with others from different socio-economic and cultural backgrounds

Applicants must have the right to work legally in New Zealand.

**About us**

Healthvision is a lead provider of Specialist Homecare, Community Nursing and Rehabilitation services throughout New Zealand.

We are a company who is passionate about well-being, working closely with our clients, families, and whānau to wrap around the quality care they need to live life the way they want to and to maximise their independence.

At Healthvision we love what we do and are passionate about making a positive difference to the lives of others.

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