Dealer Manager

5 months ago

Auckland City, New Zealand Stellar Recruitment Full time

**Contract Type**:

- Full Time**Location**:

- NZ - Auckland - North Island**Industry**:

- Transport / Logistics / Drivers**About the Company**:
Our client is a leading dealership specialising in commercial trucks and heavy transport solutions. With a commitment to excellence, superior customer service, and a wide range of high-quality products, they have built a strong reputation in the industry. As a dedicated team, they strive to deliver the best aftersales support and operational efficiency to their customers.

As the Dealer Manager for Aftersales & Operations, you will play a critical role in managing the aftersales department and ensuring smooth operational efficiency. This position requires an individual with extensive experience in aftersales management, exceptional leadership skills, and a passion for delivering outstanding customer service.

**Responsibilities**:

- Lead and oversee the aftersales department, including service, parts, and maintenance operations.
- Collaborate with various teams, such as technicians, parts personnel, and administrative staff, to ensure seamless service delivery.
- Develop and implement strategies to enhance customer satisfaction and loyalty through excellent aftersales support.
- Analyse key performance indicators (KPIs) to evaluate departmental performance and identify areas for improvement.
- Work closely with the sales team to identify opportunities for upselling and cross-selling of aftersales services and products.
- Maintain strong relationships with customers, promptly addressing any concerns or issues in a professional manner.
- Manage inventory levels, parts ordering, and pricing to optimise profitability while meeting customer demands.
- Provide leadership, mentorship, and motivation to the aftersales team, fostering a positive work environment.
- Stay updated with industry trends, new technologies, and best practices to ensure the dealership remains competitive.

**Qualifications**:

- Minimum of 5 years of experience in aftersales management, preferably within the trucking or automotive industry.
- Demonstrated success in managing and leading teams effectively.
- In-depth understanding of aftersales operations, including service, parts, and maintenance.
- Excellent customer service and relationship-building skills.
- Exceptional communication and interpersonal abilities.
- Proficiency in data analysis to drive performance improvements.
- Sound knowledge of inventory management and pricing strategies.
- Possession of a valid driver's license.

**Benefits**:

- $160k - $180k dependent on experience.
- Fantastic opportunity to work in an exciting and fast-paced heavy automotive environment.
- The company will pay for you, your partner and children up to the age of 21 for Premier Health Business Base Cover.
- Full use vehicle.
- Tools of the trade/ tool allowance.
- Employee Assistance Programme that provides access to various resources from financial advice to counselling services.

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