Guest Experience Representative

2 months ago

New Brighton, New Zealand Christchurch City Council Full time

Located on the seaside in New Brighton, the hot pools are a unique drawcard for locals and visitors to relax and enjoy. He Puna Taimoana features five pools, ranging from 25 to 40 degrees in temperature, plus a cold-water plunge pool, steam room, sauna and onsite café with magnificent beach views.

Our team is passionate about delivering an exceptional Guest Experience and we're now looking for Casual Guest Experience Representatives, to join us.

**About the role | Ko te mahi nei**

In this front-line role, it's not only about customer service, it's about the customer experience. Our reviews have us rated as a leading provider of wellness and we are proud of He Puna Taimoana's success.

Day to day duties:

- Greeting, welcoming and providing information to all guests to the facility
- Selling memberships and retail products
- Strong attention to detail that extends into the cleanliness of our facility (we conduct four cleans of the changing room facilities per day)
- Work as a cohesive team in our busy and dynamic environment

**About you | Ko Koe Tēnei**

To be successful in this position you will:

- Have the ability to demonstrate an excellent level of customer service to ensure a memorable experience for everyone that visits
- Be naturally engaging, approachable and a great team player
- Have strong attention to detail, effective time management and problem-solving skills
- Hold a current First Aid Certificate
- Be flexible and available to work a range of shifts over 7 days, including the upcoming Christmas period
- Previous experience in customer services, recreation or hospitality is desirable
- Previous experience in the use of the Ibis Reservation system is desirable

**Additional Information | Ko ētahi atu kōrero**:

- Hours of work: Shifts will fall between 5:30am - 10:30pm, based on facility operating hours.
- Position: Casual.
- Salary: $27.80 per hour. We pay the current NZ living wage

**What's in it for you? He aha ngā hua ki a koe?**

Working for the Recreation, Sport and Event Unit at the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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