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Administrator Hauora Coordination Hub

2 months ago

Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

**You can be part of the **manaaki hauora** (Health Industry)**

Join our amazing Administration Team in the Canterbury Hauora Coordination Hub and provide a quality administrative function, while supporting tūroro (patients) and their whānau.

**Mō te tūnga | About the role**

This Administrative role plays a vital role in partnering with the Hub - s clinical and non-clinical teams as well as internal and external stakeholders. This role shares accountability with the team to provide care in the community to ensure safe and supported care for the tūroro (patient(s)) and their whānau in the community, which aims to improve equity outcomes.

This is a part-time, fixed-term role till the 30th of September 2023. This role requires you to work 32 hours per week, on a roster that covers 7 days a week. You should be available to work on public holidays and weekends, between 8 am and 5.30 pm. There are two shifts that start at either 8 am to 4:30 pm or 9:00 am to 5:30 pm. We aim to have clear rosters between 2 and 3 weeks ahead of time. This role is based in an easily accessible central Christchurch location.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 3 /Profile 3

For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

In addition to this customer-focused approach, this role involves:

- Providing administration support to the Hub
- Coordinating and facilitating incoming referrals
- Coordinate the patient information systems
- Record information in the patient information system
- Recording the nature of contact from the public and health providers and carrying out associated actions
- Referring clinical enquiries to the appropriate clinical service arm
- Supporting the distribution and set-up of IT devices, initial troubleshooting and logging of any issues
- The distribution and return of equipment to patients tūroro
- Demonstrating respect and empathy toward tūroro (patient(s), their whānau and other members of the team

**Ko wai koe **| About You**

We are looking for someone who has a passion for the manaaki hauora (Health Industry) and wants to contribute in a meaningful way. To be successful in this role, you should enjoy interacting with tūroro (patients), be able to work autonomously and take initiative. In this role, you would be required to work in a fast-paced environment, be adaptable to change, a collaborative problem-solver, and be able to manage multiple priorities and distractions.

**Ngā pūkenga me ngā wheako | Skills and experience**

This role requires the following:

- Experience in a customer-facing administration or coordination role
- Communication skills, both written and verbal
- Knowledge of and commitment to upholding the principles of Te Tiriti o Waitangi
- Computer skills (Microsoft Office, Excel, PowerPoint and Word)
- Typing and Data Entry skills
- Attention to detail and accuracy
- Previous experience in customer service and conflict resolution would be advantageous

**Mō mātou | About Us**

Te Whatu Ora, Health New Zealand, leads the day-to-day running of our health system across New Zealand, with functions delivered at local, district, regional and national levels. It weaves the functions of the 20 former District Health Boards into its regional divisions and district offices, ensuring continuity of services in the health system.

Here in Waitaha, Canterbury we deliver health services to the almost 600,000 people that live in the Canterbury region.
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora - Waitaha, is driven by our **ā Mātou Uara (Our Values)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**_ Ngā_**_ _**_hua / Benefits of working at Te Whatu Ora - Waitaha_**

When you work at Te Whatu Ora - Waitaha, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora - Waitaha, you are part of something greater than yourself and encouraged to be your unique self.

We have a range of clinical and non-clinical roles at Te Whatu Ora - Waitaha, there could be a place for you Please visit our careers website for other roles and find y

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