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Administrative Team Lead

4 months ago

Christchurch, New Zealand New Zealand Government Full time

**Location**: Two
identical roles, both based in Waitaha Canterbury, New Zealand
**Type**: Full-time,
Fixed-term until 30 December 2025

**Reporting to**: Operations/Service
Manager
Mō mātou | About
Us
We are a
national Female Pelvic Mesh Service committed to providing support,
coordination, and management for individuals impacted by pelvic mesh
complications. Our team works tirelessly to ensure the highest standards of
care and support for affected individuals across New Zealand.
Mō te tūnga |
About the role
As the
Administrative Team Lead for the Female Pelvic Mesh Service, you will play a
crucial role in managing, coordinating, and supporting the day-to-day
operations of the service in collaboration with your counterpart in the other
hub. Reporting directly to the Operations/Service Manager, you will be
responsible for establishing and maintaining service reporting, production
planning, stock and invoice management, complaints and compliments
coordination, policy management, and more. A crucial aspect of this role
involves demonstrating a lived experience or deep understanding of the impact
of female pelvic mesh complications.

Key

**Responsibilities**:

- Provide leadership and

guidance to the administrative team under the direction of the
Operations/Service Manager.
- Offer practical
assistance and technical knowledge to support administrative systems in
both hubs.
- Ensure adherence to
Patient Services Guidelines and Process Management for Scheduled Care.
- Manage and support a
diverse team, adapting to the dynamic needs of the national Service.
- Coordinate and deliver
administrative support efficiently, particularly for large service
volumes.
- Maintain strict confidentiality
of sensitive clinical and administrative information.
- Communicate with
empathy and compassion, understanding the consumer journey.
- Lead the team
effectively, managing complex workplace issues independently.
- Demonstrate proficiency
in medical terminology and respect for medical systems and processes.
- Collaborate
harmoniously within the team and contribute positively to the work
environment.
- Exhibit strong
organizational and time management skills.
- Proficiency with
Windows-based software including Microsoft Word, Excel, PowerPoint,
Outlook.
- Understand the
background and implications of surgical mesh harm in New Zealand.
- Familiarity with
Ministry of Health elective services requirements.Ngā pūkenga me ngā wheako | Skills and experience
- Minimum 3 years of

recent and relevant administrative experience in a district or private
hospital.
- NCEA Level 2 in
literacy and numeracy or international equivalent.
- 3-5 years of recent and
relevant experience in the health sector, with advanced knowledge of
public hospital patient administration systems and processes.
- Proven ability to lead
a team effectively.
- Strong problem-solving
skills and ability to manage complex issues.
- Demonstrated
understanding of medical terminology and respect for medical processes.
- Excellent communication
skills with a compassionate approach.
- Ability to work
collaboratively and independently in a truthful and helpful manner.Mō mātou | About Us
- Ko ngā tāngata, te mātua mahi - Putting people at the heart of all we do - We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.
The culture at Health NZ Canterbury, is driven by our ā Mātou Uara (Our Value
- s):

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā huaNgā hua | Benefits of working at Health New Zealand

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self
We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you
Nau mai, haere mai, tauti mai