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File Management Support Officer

3 months ago

Manukau City, New Zealand New Zealand Police Full time

Are you looking for an exciting new challenge in 2024?

We are looking for File Management Support Officers (FMSO) to join our Public Counter team and play their part in keeping New Zealanders safe

Based at Counties Manukau Police Station

Permanent/Full time Shift Work

**Remuneration**: $63,526 per annum

Attractive Shift Work Incentives

Multiple Positions available

No qualifications necessary, full training provided however adequate computer skills is required

Intake date commences 19th September 2024 - you must be available to start on this date

The first 12 weeks will consist of both training at the Royal New Zealand Police College in Wellington and in Auckland, You must be able to attend training in Wellington for 2 weeks from the start date, you will then return to Auckland for 9 weeks and back to Wellington on the 12th week for one week of training (travel expenses covered by NZ Police)

E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā.

Stand at the stern of the canoe and feel the spray of the future biting at your face.

Mō te tūnga | About the role

Based at the Public Counter these roles are pivotal to the efficient and effective delivery of service to members of the public needing assistance. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, and empathy, in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood, recorded, and handled appropriately.

Have you got an inquisitive mind? Do you work hard to get the right outcome? Are you able to get the job done even if its in a fast paced environment where there can be pressure from time to time

It’s a challenging, interesting, and very important role, you would be recording data, establishing details, and efficiently managing information in real time.

Quite simply, you would be our digital paperwork superheroes, with some of the key accountabilities as below:
Dealing with challenging circumstances in a customer services environment.

Assessing information received from members of the public and recording it accurately, to support assessment and investigation decisions.

Reviewing incident and offence reports from Constabulary staff around the country and providing feedback when required.

Releasing critical information to other Government agencies.

Managing conflicting demands by working collaboratively with regionally based teams.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge, and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

A mindset that embraces change, is adaptable and able to be flexible and agile in their thinking and way of working.

A willingness to support team members and look for opportunities to contribute to an inclusive environment.

An ability to determine the relevance and potential risks identified in the information that is being analysed whilst upholding confidentiality.

A commitment to excellence - ability to concentrate on detailed tasks for long periods of time, learn from mistakes, a drive to improve and take on feedback.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.

**Shift work details**:
Our Public Counter team at Counties Manukau District Headquarters operates 24/7 on a six on four off roster, including night shifts. T he roster pattern is two early shifts (0600hrs - 1500hrs), two late shifts (1200hrs - 2200hrs), two night shifts 2100hrs - 0630hrs, followed by four days off.

What we offer

Full training

Flexible hours

Up to 15% Shift Incentive

28 days of leave, 40 including Statutory Days

Professional development opportunities

Excellent career progression

Option to join the New Zealand Police Association with access to a number of benefits including health plan, Life Insurance, Member Discounts and financial services

This role is set at an Individual Contributor. This means your key purpose is to deliver (or enable others to deliver) “Our Business”.

To view the position description for this role please copy and paste this link into a new browser:
Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing d