National Client Relationship Manager

6 days ago

Auckland City, New Zealand Flux Federation Full time

**ABOUT FLUX**:
We design and build cloud-based energy retail software for global businesses. We're passionate about designing smart solutions to complex problems, and enabling energy businesses to thrive in the rapidly decarbonising energy economy.

Because we work remotely, one of the ways we make sure we're all on the same page is by embracing our Values**:Greatness, Impact** and **Connection**.

**Connection is what transforms us from individuals into a team. **We all invest time and energy getting to know one another across cities, communities and cultures. And through shared experiences - remote and in real life - we deepen the bonds that make our remote-first ways of working successful.

**Our clients are our business. When we bring our smarts to their problems we change their world and our own. **We work together to achieve great outcomes for profit, people and the planet. Together we will lead and win in the energy transition. We succeed when our clients succeed.

**We actively create the future we want for our business, our community and our people. **We are united in this shared purpose. We believe in excellence in everything we do, and are never afraid to push the limits of what's possible. Kake tonu | Ever upwards.

**HOW YOU'LL MAKE A DIFFERENCE**:
The purpose of this role is to grow Flux's client book in volume and value, while empowering clients to succeed in the electric economy. Working with our talented team and partners in your local market, you will champion Flux's products, and in doing so win business from existing and new clients. What you'll be doing;
- Developing and driving the overall long-term strategy for client accounts in your market, aligned with Flux's business objectives.
- Proactively providing solutions to help our clients solve business challenges, positioning Flux as a trusted partner.
- Assisting with challenging client requests and issuing escalations as needed.
- Developing new business with existing clients and/or identify areas of improvement. This includes building and maintaining a strong pipeline in your market and actively moving these opportunities through the sales process.
- Collaborating with the global sales team and our partners to identify and grow opportunities within your market.
- Negotiating and closing business contracts that optimise outcomes for both Flux and our clients.
- Working closely with the product, engineering and client solutions teams to ensure clients/prospects and Flux understand the status of initiatives, and help clear any blockers.
- Forecasting and tracking key metrics to enable financial management.
- Representing your portfolio at weekly and quarterly sales meetings and preparing reports on account status for key business meetings.

**ABOUT YOU**:
The knowledge, experience, and skills you bring to this position include:

- Minimum of 3 years experience in software or technology sales, with a proven record of achievement.
- High level relationship management skills, with strong influencing and negotiation skills.
- Proven experience identifying new business growth opportunities, with a strategic focus.
- A history of solutions-based sales at C-Suite - Enterprise level.
- Strong interpersonal skills including confidence, open-mindedness, diplomacy and empathy and the ability to build credibility.
- High degree of initiative and accountability. You must be a self-starter who understands their role in a team, and the criticality of communicating well and following processes.
- Quick and eager learner, and be constantly building your knowledge of our clients businesses and the rapidly changing energy sector.
- Positive, energetic and driven, with a strong growth-mindset and collaborative working style.

**WHY FLUX?***:

- We care about creating sustainable business. We're interested in building transformative energy products that help our planet meet our decarbonisation needs.
- Our people are at the heart of what we do. We know career progression and professional development is important to you, that's why we are committed to providing ongoing growth and learning opportunities.
- We're proud to be a remote first business which means that all of our people can work from wherever suits them best and are able to fit work around life, wherever they choose to live.
- We believe in rewarding and recognising our people. Along with a competitive remuneration package we provide a wide range of benefits like health insurance, energy discounts, wellness initiatives and much more.

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