Client Relationship Manager

6 months ago


Auckland City, New Zealand Ray White Parnell Full time

The role of the Customer Care Assistant is to ensure superior customer service is delivered to all clients and members of the community the office has relationships with. The Customer Care Assistant is committed to process improvement and leveraging valuable consumer insights to increase leads within the business, customer satisfaction, and customer loyalty.

We are a small tight team of 4 looking with a 5, we are all A players. The role has a base salary with bonuses. The right person will be well spoken, presented and decent with computers/ technology. Real Estate sales is a fast paced environment and very rewarding for those wanting to learn about real estate and make good money and for those who can see a future in the industry.

The Customer Care Manager will have various touch points with the database and community to strengthen relationships and offer services. Touch points will be completely aligned to where each customer is in their real estate journey. The person fulfilling this role will need to understand the development of relationships and turning cynics and sceptics into advocates.

An expectation exists for the person fulfilling this role to self-educate, regularly attend corporate training sessions and liaise with corporate support members to refresh their knowledge of fundamental practices and keep abreast of new and improved ways of doing things.

**Salary**: $55,000.00 - $65,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Had some experience in commerce, buying, selling. Whether it be retail, admin, sales, owning a business, reception, over the phone customer phone experience, etc.

**Experience**:

- of work experience.: 1 year (required)

**Language**:

- English at full fluency (required)



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