Client Relationship Manager

2 days ago


Auckland City, New Zealand Employsure Full time

Reignite our Client passion for our service
- Solutional & Nurturing process
- Purpose led business where education is our mantra

Employsure is the leading workplace relations specialist in Australia and New Zealand. We empower employers, providing them with the knowledge and strategies to ensure fairness and safety in the workplace, something which is fundamental to business success.

Your role will be to showcase our offering to our clients who require a reeducation of our service. Your ability to nurture clients through the process and reengage them will be critical to your success.

It is expected that you will spend 80% of your time working to retrain and retain, with the remainder to nurture clients through to renewal. You will have exceptional communications skill and influencing language skills.

We are not looking for a hunter or someone with hard core sales skills - this role requires a softer touch and one where your ability to build relationships and rapport both internally and externally is critical to your success.

You will have experience in a similar role, where you have worked to retention and engagement metrics. You will have your diary booked by our bookings team meaning more time to speak with customers about their pain points.

Ideally, you have have experience in small business or human resources however this is not essential. You will be driven to learn a new industry where your relationship management skills are transferable.

You will be someone who has a second to none work ethic, a positive resilient attitude and an individual who thrives on meaningful connections and conversations.

**Why join Employsure?**
Our motto is "build Better Businesses" and we believe everyone has the capacity to be better. That is why we are passionate about creating a work environment that enables our people to achieve their best - personally and professionally.

To "Build Better Businesses" we need to ensure our people are constantly growing. We do this by having clearly defined career progression that includes performance reviews every 6 months to ensure you are on the right trajectory for your next steps of your career.

There are more benefits on offer than can be named - these range from discounts across major brands through to further education allowances, discounted private health insurance, Birthday and Well Being leave, fitness discounts, free food - lots of it through to additional annual leave. The reality is we have something for everyone



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