Client Relationship Management

3 days ago

Auckland City, New Zealand Marsh Full time

**Client Executive - Liability**

**What can you expect?**

An exciting opportunity has become available for an experienced Liability Client Executive to join Marsh in New Zealand. Working within the Liability Specialty division, you will be responsible for the growth, profitability and client satisfaction of a book of business. This includes managing and developing client relationships, acting as the client's trusted advisor, pursuing new business development and helping to respond to tenders. You will work closely with Marsh’s Corporate team to provide advice on Liability policies, and ensure quality customer service is received by the Company’s Corporate clients.

**What is in it for you?**
- Flexible hybrid work environment
- Great team of energetic and supportive colleagues
- Professional environment where your career path really matters and is supported in our global organisation
- Genuine work life balance

**We will count on you to**:
**1. Account Management**
- Lead, plan and implement clear and effective renewal, new business and broking strategies, ensuring Marsh’s performance meets required standards;
- Assist Client Executives with the implementation and achievement of business plans and goals;
- Take a pro-active approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards;
- Develop and maintain effective long term relationships with key client decision makers and frequently monitor political, management and other changes within client organisations to preserve and protect the Company’s relationship at all times;
- Meet and exceed service standards agreed in the client’s service agreement;
- Interact positively with colleagues in other Marsh practices to ensure a seamless delivery of service to clients;
- Maintain an active and direct involvement in all claim related matters, ensure that proper claims management strategies are developed and implemented on all complex / large claims and assist claims personnel in the negotiation of equitable claims settlements;
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments;
- Possess a good working knowledge of all aspects of the Insurance and other relevant legislation and keep abreast of all new developments;
- Assist with the implementation and achievement of Finpro business plans and goals;
- Maximise account profitability through the implementation of efficient and effective work practices, adequate client billing and sensible expense control;
- Consistently meet and exceed revenue, expense and trading profit budgets;
- Develop and maintain meaningful working relationships with insurers through regular contact and liaison;
- Maximise utilisation of Marsh’s national and global resources;
- Encourage and develop colleagues skills through on the job training and participation and contribution to team training.

**2. Administration & Technical**
- Take ultimate responsibility for the timely and accurate production, processing and delivery of client related:

- invoices and related policy accounting documentation;
- quotation and placing slips;
- premium and adjustment calculations;
- information and documentation for Pre-Renewal and Broking meetings;
- policy wordings and endorsements;
- renewal reports and insurance manuals
- certificates of currency;
- up to date computer system records;
- current and outstanding documentation follow ups;
- all other documentation
- Ensure all colleagues and activities adhere strictly to the Company's quality practices and other systems and procedures;
- Ensure all activities fully comply with the Company's Errors and Omissions avoidance policy;
- Other duties as may be required from time to time.

**We would like you to have**:

- Insurance qualifications (Level 5 - Required)
- Prior experience in a similar role and strong understanding of the Liability industry
- Strategic thinker and a natural problem solver
- Ability to communicate effectively at all levels with strong influencing and negotiation skills
- At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family._

**About Marsh**:
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

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