Client Insight

14 hours ago


Auckland City, New Zealand IRI APAC Full time

**IRI is powered by people**

We're a fast paced, tech driven and people focused business. Innovation and entrepreneurism are part of our core DNA. We like to create, and we like to make things happen. Our team is diverse and is made up of Insight and Industry Consulting Analysts, Data Scientists, Product Managers, Solution Architects and Software Engineers.

As an organisation we're leading the charge as the specialist provider of data-driven, insight and consulting solutions for FMCG retailers and manufacturers.

We power over 250 businesses with a number of services and solutions including;
- Client consulting services for the retail, grocery, liquor, tobacco, and pharmaceutical sectors
- Performance data processing and solutions for the FMCG sector
- Consumer shopper, loyalty, and analytics programs
- Software development and cloud-based reporting platforms

As one of the original innovators in big data, we integrate purchase, media, social, causal and loyalty data to help companies grow. We combine this data with predictive analytics to uncover new consumer insights and integrate them on the most technologically advanced, cloud-based visualisation platform, IRI Liquid Data.

We help clients analyse how to make their assortment, pricing and promotions more profitable and guide them through new product or market planning. Ultimately, we ensure that businesses can better leverage data to help them grow.

**So, why IRI?**

We're progressive, inclusive and people focused. We seek to create a down to earth culture which balances work and home life and enables our team to be the best that it can be. Our people are important to us and we offer a number of fantastic benefits including;
- Flexibility with the hours you work and where you work them
- Employee training and continuous development programs
- Up to 5 weeks annual leave and holiday buy back scheme
- 16 weeks paid parental leave
- Birthday leave
- IRI Me Days
- Summer half days

**Key responsibilities**:
You will own the engagement of a varied portfolio of clients across health, beauty and food. Leading the client relationship from end to end, you will:

- Establish and maintain strong and trusted client relationships
- Support clients as they transition to our newest technology, IRI Liquid Data
- Understand client growth strategies and provide advice and recommendations
- Develop, maintain, and execute assigned initiatives from client account plans
- Undertake project briefs from clients and use IRI data to meet the brief objectives
- Mine data, construct analysis and provide insights
- Present insights and findings to the client
- Contribute to Client Service team best-practices which will continue to elevate IRIs reputation for excellence in this area

We're looking for:

- 2+ years' experience in category management for a FMCG retailer or manufacturer, or experience working at an FMCG market research agency
- Strong Excel data handling skills
- Previous experience analysing scan or shopper data
- Strong client servicing skills, with the ability to build and maintain effective relationships
- Ability to manage client expectations
- Excellent communication skills (verbal and written) and presentation skills
- A naturally curious mindset, with the ability to creatively problem solve
- Capability to work prioritise effectively, and work to tight deadlines

**Interested?


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