Account Delivery Manager

2 weeks ago

Auckland City, New Zealand Hewlett Packard Enterprise Full time

Account Delivery Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

HPE currently has an opening for an Account Delivery Manager.

**Your Key Responsibilities**:

- Proactively manage and meter customer usage of installed Greenlake compute or storage solutions to maximise cost effectiveness for customer.
- Maintain accurate billing records, present and report monthly usage to customer
- Develops and nurtures senior management or executive
- level relationships with the customer.
- Owns customer operational relationship: develops & nurtures to excellent customer
- satisfaction.
- Understands customer at local, country, region & WW level to analyze delivery requirements & contribute to customer strategic business plan.
- Develops strategies and processes with the customer in areas such as performance metrics and measure, escalation change management and communication.
- Owns expense/cost target commitments for all service delivery requirements developing, implementing & monitoring expense controls.
- Ability to effectively and proactively manage risk for high to very high risk projects.
- Develops & leads AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
- Develops & manages account service delivery plan.
- Contributes to strategic account plan.
- Negotiates with and manages 3rd party vendors contributing to contractual requirements.
- Develops solutions and participates in presales & change order negotiations representing & approving delivery capability & cost solution.
- Identifies incremental revenue opportunities and supports pursuit activities.
- Develops and drives knowledge management strategies to drive organizational maturity.
- Contribute to development and implementation of ADM methodology and tools to support customer engagement model

**About You**:

- 8 - 12 years relevant business experience.
- Multi cultural and x-region experience desired ITIL/ITSM experience.
- Ability to build & manage strong customer relationship at the executive level.
- Excellent influence & negotiation skill.
- Ability to understand & analyze an issue or problem to develop & implement a corrective action plan.
- Applies appropriate technical knowledge and methods to resolve very complex business issues
- Leadership ability to build & manage a cross cultural, cross tower, cross business team for effective & efficient customer support.
- Ability to proactively & effectively manage risk on high to very high risk projects.
- Coaches & mentors experts & specialist ADM Develops & consistently applies Quality & Continuous Improvement Plans.
- Ability to develop & present high impact message to executive level management.
- Excellent communication skills: verbal, written & presentation with the capability to represent

Join us and make your mark

We Offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

NewZealand

LI-Hybrid

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.

**Job**:
Services
**Job Level**:
Master

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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