Service Delivery Manager

4 weeks ago


Auckland City, New Zealand The Instillery Full time

We instil capability and belief into businesses to transform and flourish by putting the power of the world’s best and brightest technology in your hands, at your place, at your pace. We are looking for a Service Delivery Manager to come join us and really make a difference.

A day in the life of a **Service Delivery Manag**er **will involve
- Managing the day to day service delivery activity across a portfolio of Instillery clients.
- Developing excellent working relationships with clients and becoming their "go to" person, setting expectations, negotiating, reporting, selling, and understanding and prioritising needs.
- Ensuring profitability of accounts through continuous improvement and adherence to best practice standards within the account; coordinating, and leading reviews of client status reports.
- Getting involved in problems, providing solutions, and ensuring root-cause analysis and resolution strategies are communicated to the customer where appropriate.
- Ensuring contracted recurring revenue is accurate, along with ad hoc billing, managing the renewals and any other financial aspects for the client.
- Strategically growing accounts and implementing growth strategies as well as improvement initiatives for the betterment of the customer and the Instillery.
- Collaborating with Senior technical staff and other key team members on a technology roadmap for clients and ensuring a program of work is developed and adhered to.

Underpinning all of this is the beauty of working with an incredible NZ team of real people passionate about what we do - solving big problems, partnering with intent, seeking the best global technology and delivering quality outcomes. We ask why. We pride ourselves on our team culture, being easy to get along with, having fun while we work hard and love our brand. You'll also be paid well, have cool offices, get your birthday off, and be able to work flexibly, all with a purpose for what we are doing.

To stand out from the crowd and fit in here you will:

- Have 3-5 years experience in a similar role; relationship management, key account or service related in the IT sector



  • Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Auckland City, New Zealand New Zealand Police Full time

    Service Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...


  • Auckland City, New Zealand SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a Service Delivery Manager for one of our clients in Auckland, New Zealand. **Short...


  • Auckland City, New Zealand Capgemini Full time

    Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want. **Let’s talk about the role and responsibilities** In this role, you will be: - Ensuring client satisfaction with...


  • Auckland City, New Zealand Pax8 APAC Full time

    No matter who you are, Pax8 is a place you can call home. We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We...


  • Auckland City, New Zealand DDS IT Full time

    **Introduction**: Make your mark on this rare opportunity and be a part of a family orientated business that respects the value everyone can bring and the flexibility to achieve work-life balance and satisfaction from the work that you do here at DDS IT. - Join a high performing team - Remote first Workplace - Great company culture About DDS IT Our culture...


  • Auckland City, New Zealand The Warehouse Group Full time

    Company Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...


  • Auckland City, New Zealand Consult Recruitment Full time

    Our client is on the hunt for a service delivery superstar to support their tech team. They are renowned both here and abroad, and have a pretty great culture where people can really grow their careers in a truly welcoming environment. It probably goes without saying that your relationship management skills are next level, and you're truly passionate about...


  • Auckland City, New Zealand Datacom Full time

    **Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...


  • Auckland City, New Zealand Potentia Full time

    Attention all Service Desk Manager’s (aka Miracle Worker’s)! - Flexible working (you can be based anywhere in NZ or AU) - Large, well known brand - Huge amounts of variety and different business cases to get your teeth stuck into Do you thrive on solving complex problems while keeping your cool? Love the complexities and challenges that a diverse...


  • Auckland City, New Zealand AIA Full time

    At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing. Why work in...


  • Auckland City, New Zealand New Zealand Government Full time

    Permanent - Auckland or Wellington based Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it has met stringent quality and sustainable business standards. What will you be doing | Ngā whainga This role will lead a team of...


  • Auckland, Auckland, New Zealand Cognizant Full time

    As a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you can...


  • Auckland City, New Zealand Tourism New Zealand Full time

    19-Jan-2023- TNZ/1692819- Auckland- Category: - Other- Position Type: - Permanent - Full TimePosition Description- Application Close Date: - 01-Feb-2023- **Permanent**: - **Auckland or Wellington based** Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark...


  • Wellington City, New Zealand Consult Recruitment Full time

    Seeking a Senior Service Delivery Manager for ‘Greenfields’ Opportunity in Wellington! Are you an experienced Service Delivery Manager based in Wellington? Join a dynamic team and play a key role in shaping and leading the service delivery strategy from scratch! **The Company**: Our client is a market leader in their respective industry. They design...


  • Auckland, New Zealand Cognizant Full time

    As a Service Delivery Manager, you will ensure that service delivery and SDLC processes are on track for consistently delivering a high level of client service effectively and cost-efficiently. You will also build strong relationships with teams and stakeholders to enable effective dialogue between departments. In this Service Delivery Manager role, you...


  • Auckland City, New Zealand New Zealand Government Full time

    Permanent - Based Auckland Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards. What will you be doing | Ngā whainga This role will lead a remote team of Qualmark...

  • Delivery Driver

    5 days ago


    Manukau City, New Zealand Service Foods Full time

    We are looking for a dedicated and committed Delivery Driver to join our fast-paced and busy Foodservice division at Ihumatao Road, Mangere - near AKL airport. When you join the Service Foods team, it is more than just taking a new job! Being part of Service Foods makes you a part of a dynamic, fast-growing company. You will enjoy working in a diverse and...


  • Auckland, Auckland, New Zealand New Zealand Police Full time

    Career Opportunities: Service Delivery Manager Requisition ID 4779842 - Posted - Auckland - Permanent FT Service Delivery Manager- Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te...


  • Auckland City, New Zealand Tourism New Zealand Full time

    01-Mar-2024- TNZ/1780668- Auckland- Category: - Other- Position Type: - Permanent - Full TimePosition Description- Application Close Date: - 17-Mar-2024- **Permanent**: - **Based Auckland** Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can...