Service Delivery Manager

2 weeks ago


Auckland City, New Zealand The Instillery Full time

We instil capability and belief into businesses to transform and flourish by putting the power of the world’s best and brightest technology in your hands, at your place, at your pace. We are looking for a Service Delivery Manager to come join us and really make a difference.

A day in the life of a **Service Delivery Manag**er **will involve
- Managing the day to day service delivery activity across a portfolio of Instillery clients.
- Developing excellent working relationships with clients and becoming their "go to" person, setting expectations, negotiating, reporting, selling, and understanding and prioritising needs.
- Ensuring profitability of accounts through continuous improvement and adherence to best practice standards within the account; coordinating, and leading reviews of client status reports.
- Getting involved in problems, providing solutions, and ensuring root-cause analysis and resolution strategies are communicated to the customer where appropriate.
- Ensuring contracted recurring revenue is accurate, along with ad hoc billing, managing the renewals and any other financial aspects for the client.
- Strategically growing accounts and implementing growth strategies as well as improvement initiatives for the betterment of the customer and the Instillery.
- Collaborating with Senior technical staff and other key team members on a technology roadmap for clients and ensuring a program of work is developed and adhered to.

Underpinning all of this is the beauty of working with an incredible NZ team of real people passionate about what we do - solving big problems, partnering with intent, seeking the best global technology and delivering quality outcomes. We ask why. We pride ourselves on our team culture, being easy to get along with, having fun while we work hard and love our brand. You'll also be paid well, have cool offices, get your birthday off, and be able to work flexibly, all with a purpose for what we are doing.

To stand out from the crowd and fit in here you will:

- Have 3-5 years experience in a similar role; relationship management, key account or service related in the IT sector



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