Customer Service Specialist

3 weeks ago


Auckland City, New Zealand Mercury Full time

Tiakina te anamata, mā te tūhono i ngā tāngata me ngā wāhi o te inamata. Taking care of tomorrow: connecting people and place today

Mercury is a bold future focused organisation, providing energy and telecommunications to more Kiwi than anyone else, leading the way with renewable energy and working toward a sustainable future. At the heart is our purpose which pushes us to do all we can to create a better future for our people, our communities, and Aotearoa New Zealand.

**The Opportunity**:
Due to internal promotions we are looking for Customer Service Specialists to work with our awesome team and customer base. The Service Hub is the ideal place to start your career in Mercury as it gives you exposure to learn about the various facets of the business

What you will be doing:

- Work in our contact centre to assist with a variety of enquiries such as helping customers understand their bills, moving services, reporting faults and everything in between.
- Investigate queries with other departments to ensure a wonderful resolution for our customers.
- Keeping up to date with product and company knowledge, and other duties as assigned.

**We are looking for**:

- Experience in a customer service environment, whether that's retail, reception, contact centres, or hospitality.
- The ability to look at the big picture and use creative problem solving.
- Intermediate computer skills, and the ability to learn new programs and databases, and move fluidly between them.
- Comfortable working to a schedule.
- A strong communicator with the ability to bounce back from challenging conversations.
- A friendly and professional attitude is a must

**Need to know**:

- Your shifts will be rostered between the hours of Mon - Fri 7.30am - 7:30pm, and Sat - Sun 8.00am - 8.30pm.
- You will need to be available to work from one of our swish new offices located in either Auckland or Oamaru.
- Your induction will consist of a 5-week training period with your new whānau, which will give you the opportunity to learn about all of our great products, and listen to some of our established agents kōrero with our customers, before you take your own first calls supported by your trainers and mentors.
- You will have the opportunity to work some days from home & the office once you are established in the role (we require you to be full time in the office for at least the first 3 months). This will begin on a trial basis.
- The start date for this role is the **20**th** May 2024.**

**Mercury Offers (full benefits are listed on our Career Page)**:

- Additional 5 days leave per annum (MyDays)
- $400 one off tax-free payment towards setting up your home office
- A diverse workplace where your unique abilities and talents will be recognised and encouraged
- Annual salary reviews with excellent parental leave policy, with the option to purchase additional leave
- The opportunities, career paths and facilities associated with working for one of New Zealand's multi utility providers
- Discounted health insurance and free life and income insurance
- Excellent well-being programme including up to $100 annual check ups and confidential assistance programme
- Gender affirmation leave and supportive bereavement leave to be taken when you lose anyone close to you, including your pet

Mercury is a learning organisation that is committed to providing you with opportunities to grow and develop that will benefit you now and in the future. Part of your role includes building your skillset and mindset through a variety of ways. We believe this creates an energised, innovative and agile work environment where you will feel valued.

A full position description is available below.

**Job Details**:

- Reference #
34385- Posted
21 Mar 2024- Closing
03 May 2024 17:00- Location(s)
Auckland, Oamaru- Expertise
Contact Centre, Customer Experience, Customer Service- Job level(s)
Entry, Experienced- Work type(s)
Permanent full time



  • Auckland City, New Zealand Skys the Limit Development Full time

    **Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?** If so, then we're right up your street! Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone! So if you have a knack for creating rapport and have exceptional people skills...


  • Auckland City, New Zealand Arthrex Full time

    Customer Service Specialist - Loan Kits ARTHREX NEW ZEALAND **Title**: Customer Service Specialist **Dept.**: Operations **Reports To**: Customer Service Team Leader **Updated**: January 2021 **Mercer Code**: N/A **Summary Requirements**: To perform this role successfully, an individual must be able to perform each essential activity to a satisfactory...


  • Auckland City, New Zealand DSV Full time

    Job Req Number: 74474 Time Type: Full Time Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family. DSV Air & Sea is seeking to hire a skilled and passionate Customer Service Specialist in Auckland. As a Customer...


  • Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Customer Services and Collections Specialist**: - **Reference**: 30687 - **Posted on**: 02 May 2023 - **Closes on**: 26 May 2023 12:00 - **Locations**: Auckland - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: AA Money_Customer Service and Collections Specialist - FINAL.pdf **About us**: AA Money...


  • Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time

    **Customer Service and Collections Specialist**: - **Reference**: 30687 - **Posted on**: 17 Mar 2023 - **Closes on**: 13 Apr 2023 13:15 - **Locations**: Auckland - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: AA Money_Customer Service and Collections Specialist - FINAL.pdf **About us**: AA Money...


  • Auckland City, New Zealand Xylem Full time

    Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable...


  • Auckland, Auckland, New Zealand BFV Service GmbH Full time

    Grow your customer service career in a supportive team environmentCompetitive base salary and growth opportunities for the right candidateGreat temporary roles starting ASAPVarious temporary opportunities for experienced customer service representatives Grow your customer service, administration and sales support skills.About the role:We are currently...


  • Auckland, Auckland, New Zealand BFV Service GmbH Full time

    Fixed term role with plenty of opportunity to grow your careerBe a part of a growing New Zealand business within a fantastic teamSkip the traffic – Penrose locationAbout the company:Our client is a pioneer in their field, offering pre-painted steel and aluminium roofing and cladding products across New Zealand. Our client has been around for over 50 years...

  • Customer Service

    2 months ago


    Auckland City, New Zealand Universal Business Team Full time

    Join Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...


  • Auckland City, New Zealand AA New Zealand Full time

    **About us**: AA Money provide current and potential AA members with simple, transparent and trusted money solutions. Our aim is to help New Zealanders look after their financial well-being and sort their money needs, with a focus on motor vehicle loans and personal loans. We are growing rapidly and are looking for some dedicated lenders who want to join a...

  • Customer Service

    1 week ago


    Manukau City, New Zealand Service Foods Full time

    **Do you thrive on helping others and have a knack for solving problems?**: - ** Do you have an IT qualification and a strong knowledge of ERP and CRM systems?**: - ** Do you enjoy Customer services?**: - ** Are you available to work evenings and enjoy a fast-paced environment?**: - **If so, we want to hear from you!** **With a focus on customer...

  • Customer Specialist

    4 weeks ago


    Auckland City, New Zealand ASB Bank Full time

    **ASB Advice Centres (Branch Banking)** **Customer Specialist** **Permanent Full Time** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The...


  • Manukau City, New Zealand Service Foods Full time

    Do you enjoy a fast paced environment? - Lover of food and hospitality? - Enjoy Data analysis and audit? We are wanting to give our customers exceptional service, to stand out from the crowd and give them a memorable experience that we can be proud of. **Our Category and Pricing team is seeking to hire a Master Data Specialist to join them at our National...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Permanent Full time - Auckland - A role with a difference Are you an experienced Driver with excellent customer service skills looking for a role with a difference? **About the role** Working as part of our blood collection team, this is a unique role involving the safe transportation of staff, donors and products to and from collection venues within the...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Values based and purpose driven organisation - Location flexible - Organisation in growth phase **About New Zealand Blood Service** New Zealand Blood Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Through the generosity of our donors, we are able to help save lives through our blood, blood products...


  • Auckland City, New Zealand HAYS Full time

    6-month contract for a Customer Fulfilment Specialist with a leading global organisation. As a Senior Customer Fulfilment Specialist, you’ll play a crucial role in delivering exceptional customer solutions, optimising team processes, and driving continuous improvement. **Your new role** - Manage end-to-end lifecycle of assigned Service Requests -...

  • Customer Specialist

    2 weeks ago


    Auckland, Auckland, New Zealand ASB Bank Full time

    Customer Specialist - Hunters Plaza (24 hours a week)***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Part TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions...


  • Auckland City, New Zealand GPC Asia Pacific Full time

    **Rare exciting opportunity to join one of NZ’s best employers**: - ** Monday to Friday (42.5 Hours)**: - ** Great personal perks with Repco & NAPA**: - ** Company benefits & staff discounts** **About Us**: With over 90 years operational experience, GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand,...


  • Auckland City, New Zealand NZ Blood Service (NZBS) Full time

    Values based and purpose driven organisation - Auckland based - Organisation in growth phase **About New Zealand Blood and Organ Service** New Zealand Blood and Organ Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Our specialist services also extend to cell therapy and tissue banking, such as the...


  • Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time

    Customer Relations Specialist - Supply Chain - Auckland - Full-time - New Zealand We are looking for a Customer Relations Specialist to join our vibrant CS team of 5 on an **18 month fixed term contract,** reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all...