Customer Services Specialist

2 weeks ago


Auckland City, New Zealand Speirs Finance Group Full time

**Customer Services Specialist -14 Month Fixed Term Maternity Cover**

**Auckland Central**
- Competitive Remuneration
- Dynamic, Varied, and Engaging - Build an enjoyable career
- Central Auckland Location - Outstanding team culture
- Hybrid working options available

**About this role**:
The Customer Service Specialist role is pivotal, as you will ensure service delivery functions operate efficiently, effectively, on time and ethically. This is a challenging, busy and rewarding role.

**About Yoogo Fleet**:
Yoogo Fleet was created specifically for NZ businesses - because the global fleet leasing industry just wasn't delivering

Established in 2015, Yoogo Fleet saw a real opportunity to innovate the market and create a transparent, data-led, smart range of connected financial, fleet management and leasing products, specifically tailored for New Zealand business fleets. Part of the Speirs Finance Group (SFG), Yoogo Fleet are NZ owned and operated and we're all about supporting businesses to grow and achieve success.

It's this simple philosophy combined with an innovative approach to providing fleet management and finance solutions that has driven significant success and growth over the past few years, and now is the time to expand our team

**Key Responsibilities will be**:

- Concierge for vehicle servicing and repairs
- Customer service
- Maintaining compliance of contracted vehicles
- Telematics system audits, updating data
- Relief vehicle management
- Other duties as required from time to time

**What you will need to succeed**:

- Excellent interpersonal skills
- Customer service experience required
- Understanding of the risk management process
- Strong control and administrative ability
- Confident and professional in interacting with people at all levels
- Uses strong initiative and can understand the customer perspective
- Communication skills - both written and oral
- Must have a positive attitude with an ability to work under pressure

No Agencies



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