![Latitude Financial Services](https://media.trabajo.org/img/noimg.jpg)
Customer Specialist
1 month ago
Yearly salary reviews
Reporting to the Team Manager - Customer Assist. The Customer Specialist - Customer Assist is responsible for the efficient and effective collection/rehabilitation of overdue accounts to minimise delinquencies and losses.
In this role, you’ll be responsible for:
- Conduct inbound/outbound phone-based collections.- Strategising and negotiating positive outcomes for all parties.- Understand and comply with all regulatory requirements and quality standards.- Provide the customer with the best solution and tools to assist with curing the account.- Achieve collections standard by maintaining regular contact with identified overdue accounts, negotiating arrangements for repayments.- Determining mutually agreeable solutions to rehabilitate accounts.- Adhere strictly to all legislative requirements and credit policies to ensure that LFS’s position is protected at all times.- Achieve departmental Key Performance Indicators (KPIs)- Utilise self-management and problem-solving skills to effectively address customer concerns and resolve issues.- Immediately escalate any potential compliance issues to the Delinquency Manager, Compliance, Legal, HR or through any Open Reporting channels
Ideally, we're looking for the following:
Experience & Knowledge
You have an engaging personality & excellent interpersonal skill. It goes without saying you are highly organised, with a collaborative work ethic.- You have strong negotiation and resolution skills, computer literate and a continuous improvement mindset, identifying opportunities to improve the experience for our customers.- Competent & proficient in various software- The ability to work in a fast-paced environment, negotiate, handle multiple priorities and manage expectations- Customer first mindset - understands what it takes to deliver exceptional customer experiences.- Analytical and curious mind with strong investigative skills- Strong communication and negotiation skills- High Attention to detail and integrity with compliance
Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.
We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._
-
Customer Success Specialist
3 weeks ago
Auckland City, New Zealand Give A Grad A Go Full timeSalary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...
-
Customer Specialist
2 weeks ago
Auckland, Auckland, New Zealand ASB Bank Full timeCustomer Specialist - Hunters Plaza (24 hours a week)***: ASB Advice Centres (Branch Banking)Customer Specialist Permanent Part TimeHere at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions...
-
Customer Specialist
3 weeks ago
Auckland City, New Zealand ASB Bank Full time**ASB Advice Centres (Branch Banking)** **Customer Specialist** **Permanent Full Time** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The...
-
Customer Fulfilment Specialist
4 weeks ago
Auckland City, New Zealand HAYS Full time6-month contract for a Customer Fulfilment Specialist with a leading global organisation. As a Senior Customer Fulfilment Specialist, you’ll play a crucial role in delivering exceptional customer solutions, optimising team processes, and driving continuous improvement. **Your new role** - Manage end-to-end lifecycle of assigned Service Requests -...
-
Customer Order Specialist
4 weeks ago
Auckland City, New Zealand Signify Full timeJob Title Customer Order Specialist **Job Description**: We are Signify, previously known as Philips Lighting, and we’re looking for a Customer Order Specialist to join our New Zealand team based in Auckland. As the world leader in lighting, we’re constantly ahead of the curve. Through our leadership in connected lighting and the Internet of Things,...
-
Customer Relations Specialist
7 days ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full timeCustomer Relations Specialist - Supply Chain - Auckland - Full-time - New Zealand We are looking for a Customer Relations Specialist to join our vibrant CS team of 5 on an **18 month fixed term contract,** reporting to the Customer Services Manager you will play a vital role in providing support to customers (internal and external) in ensuring that all...
-
Customer Data Specialist
3 weeks ago
Auckland City, New Zealand Gate Gourmet Full timeWe’re looking for motivated, engaged people to help make everyone’s journeys better. The Customer Data Specialist is a pivotal operational role that acts as the bridge between our Customers, Operational and Commercial teams ensuring that customer specifications are operationalised and meet service level agreements. The Customer Data Specialist is...
-
Customer Relations Specialist
7 days ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time**Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...
-
Customer Onboarding Specialist
2 weeks ago
Auckland City, New Zealand ASB Bank Full time**Customer Onboarding Specialist** ***: Here at ASB, the customer is at the heart of everything we do. Recognised as one of New Zealand's leading financial organisations, with a united and talented workforce, we are continuously evolving against a backdrop of rapidly changing customer needs, regulations, and technologies. **Te tūranga | The role**: Our...
-
Customer Helpdesk Specialist
2 weeks ago
Auckland City, New Zealand IDEXX Full timeMEOOOOW! That's hello! from us here at ezyVet! Are you looking for a new, meaty opportunity to sharpen your claws? Are you ready to upgrade your skill sets from alley cat to aristocat? (yeah ok not my best cat pun) But anyway! We may just have a role that'll really get ya whiskers twitching. We help vets be vets with our disruptive software that innovates,...
-
Customer Success Specialist
3 weeks ago
Auckland City, New Zealand Auror Full timeDescription About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...
-
Customer Service Specialist
1 week ago
Auckland City, New Zealand Skys the Limit Development Full time**Are you looking to make a proud found impact on the lives of others? Enjoy better work-life balance?** If so, then we're right up your street! Customer service is at the core of what we do. We understand the importance of a first great impression, particularly over the phone! So if you have a knack for creating rapport and have exceptional people skills...
-
Customer Resolutions Specialist
7 days ago
Auckland City, New Zealand Vector NZ Full timeCustomer Resolutions Specialist - Full-time - Engagement type: Permanent - Employee - Department: Customer Excellence **About Us** If you love working with a diverse group of people who are all about putting the customer at the centre and enabling choice, you’ve found the right company. The energy sector is transforming at a rate of knots, and we want you...
-
Customer Specialist
1 week ago
Auckland City, New Zealand ASB Group Full time**ASB Advice Centres (Branch Banking)** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The role**: We have an awesome opportunity for a...
-
Microsoft Customer Support Specialist
6 days ago
Auckland City, New Zealand Dicker Data Full timeAn exciting opportunity exists for a Customer Support Specialist working within the Microsoft team at Dicker Data. The **Microsoft **Customer Support** Specialist** will provide the best solution based on Microsoft technology (Hardware and Software) to our Partners, as well as all necessary administrative and marketing support to ensure sales targets are met...
-
Customer Connections Specialist
6 days ago
Auckland City, New Zealand Vector NZ Full timeCustomer Connections Specialist - Full-time - Engagement type: Permanent - Employee - Department: Customer Excellence **Energise your career** If you like the idea of being a part of mahi that makes a fundamental difference to the lives of people in your community, then perhaps you should think about a role at Vector. So much of what we take for granted...
-
Customer Service Specialist
2 weeks ago
Auckland City, New Zealand Arthrex Full timeCustomer Service Specialist - Loan Kits ARTHREX NEW ZEALAND **Title**: Customer Service Specialist **Dept.**: Operations **Reports To**: Customer Service Team Leader **Updated**: January 2021 **Mercer Code**: N/A **Summary Requirements**: To perform this role successfully, an individual must be able to perform each essential activity to a satisfactory...
-
Customer Support Specialist
2 weeks ago
Auckland, Auckland, New Zealand Rockwell Automation Full timeJob Description:Rockwell Automation is seeking a reliable and independent Customer Support Specialist to join our team on a part-time basis. This role will be remote work based out of Hamilton, Waikato, NZ. The Customer Support Specialist will be responsible for providing exceptional customer service and technical support to our clients. This position...
-
Customer Services and Collections Specialist
3 weeks ago
Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time**Customer Services and Collections Specialist**: - **Reference**: 30687 - **Posted on**: 02 May 2023 - **Closes on**: 26 May 2023 12:00 - **Locations**: Auckland - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: AA Money_Customer Service and Collections Specialist - FINAL.pdf **About us**: AA Money...
-
Customer Service and Collections Specialist
4 weeks ago
Auckland City, New Zealand The New Zealand Automobile Association Inc. Full time**Customer Service and Collections Specialist**: - **Reference**: 30687 - **Posted on**: 17 Mar 2023 - **Closes on**: 13 Apr 2023 13:15 - **Locations**: Auckland - Central - **Job level**: Experienced (3 - 7 years) - **Work type**: Full-time - **Additional info**: AA Money_Customer Service and Collections Specialist - FINAL.pdf **About us**: AA Money...