Sea Logistics Customer Care Specialist
4 weeks ago
- Maintaining close communication with overseas offices and OCC teams to streamline processes and find optimum solutions for the customer
- Keeping the customer Business Profile updated
- Guide the customer on how to use the Client Portal and check that data within the portal is up to date and accurate
- Creating shipping forecasts based on customer interaction and sharing with Supervisor/OCC to prepare for peaks and block adequate space
- Holding monthly customer review meetings and share detailed feedback with Team/Supervisor
- Identifying new opportunities for growth and expansion when dealing with your customer base
In addition to the above, your main tasks and responsibilities will include:
- Maintaining close communication with overseas offices and OCC teams to streamline processes and find optimum solutions for the customer
- Keeping the customer Business Profile updated
- Guide the customer on how to use the Client Portal and check that data within the portal is up to date and accurate
- Creating shipping forecasts based on customer interaction and sharing with Supervisor/OCC to prepare for peaks and block adequate space
- Holding monthly customer review meetings and share detailed feedback with Team/Supervisor
- Identifying new opportunities for growth and expansion when dealing with your customer base
We are looking for someone with: - Seafreight experience within the NZ industry
- Sound knowledge of Incoterms (essential)
- Solid technological skills, including MS Office (some reports are done through excel)
- Ability to effectively manage your time, especially when under pressure and with a busy workload
- Excellent communication skills both written and verbal
- Ability to think outside the square and solve problems
- Ability to build relationships with all stakeholders
- Prior direct responsibility for delivering exceptional customer experience
- Previous experience in a customer facing or sales support role is highly advantageous
- Be driven and self-motivated
What will we offer you?
In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully paid health insurance, EAP services and many other great benefits such as flu vaccines, a christmas gift, wellness initiatives and more
*Please note - we will only accept applications from those with current NZ working rights.
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.
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