Customer Care Manager

3 weeks ago


Christchurch, New Zealand Toys “R” Us Full time

Job Description: Toys "R" Us in Christchurch, Canterbury, NZ is seeking a part-time Customer Care Manager to join our team at the Associate Level. As a Customer Care Manager, you will be responsible for ensuring exceptional customer service and satisfaction. Responsibilities:1. Manage a team of customer care representatives and oversee their daily activities.2. Develop and implement customer care policies and procedures to improve efficiency and customer satisfaction.3. Handle escalated customer complaints and provide solutions in a timely and professional manner.4. Monitor customer feedback and use it to make improvements to products and services.5. Work closely with other departments to ensure a seamless customer experience.6. Provide regular reports on customer care metrics and recommend areas for improvement.7. Lead and motivate the team to achieve performance goals and meet customer service targets. Requirements:- 5 years of experience in customer service or a related field.- Motivated and resourceful personality traits.- Strong leadership and research skills.- Excellent communication and interpersonal abilities.- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.- Must be willing to work flexible hours, including weekends and evenings. Benefits:- Visa sponsorship for eligible candidates.- Training and professional development opportunities.- Paid overtime for additional hours worked. Working Environment:Join our team and achieve success in a high-energy workplace focused on delivering impactful results. Equal Opportunity Statement:Toys "R" Us is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, color, religion, sex, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.


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