Customer Regulatory Specialist

3 weeks ago

Christchurch, New Zealand New Zealand Government Full time

Collaborative team, working to ensure that portfolios meet legislative and maintenance requirements
- Partner with Iwi on Treaty settlement properties
- A valid driver's license is required

Kōrero mō te tūranga - About the role
We are looking to bring two Customer Regulatory Specialist roles into our Crown Property Group. This follows change implementation designed to bring us closer to our customers and have us take on more responsibility for property and land management. It is an exciting time to join us in supporting the responsible management and enhancing the use of Crown Land for existing and future generations.
As part of our collaborative team in Crown Property, you'll ensure that portfolios meet legislative and maintenance requirements. We also work extensively with Iwi on treaty settlement properties.
Both positions are being offered in our Christchurch office, and we can offer mutually acceptable flexible working arrangements.

**The team for Land and Waterways**:
The Land and Waterways team oversees lease renewals, easements, and the management of these leases through onsite inspections and consistent communication with leaseholders. Our team manages Crown land purchases, including Treaty acquisitions, fostering a crucial link between Crown Property and our valued customers.

He pūkenga tou - Skills & Experience

**About you**:

- A strong understanding of government legislation encompassing national policy statements and local authority regulations.
- An understanding of laws and regulations pertaining to land obligations, including the Resource Management Act 1991, Biosecurity Act 1993, Forests Act 1949, and relevant national policy statements, would be advantageous.
- Proficiency in stakeholder engagement and relationship building,
- Exceptional communication skills, coupled with the ability to adapt flexibly to varying work scenarios.
- Hands-on experience in the operational aspects of land management within a scheduled and planned maintenance environment
- Experience in contract administration or project management.
- A New Zealand Driver's License.

**You may also bring**:

- Proven experience in customer service management.
- Experience with working collaboratively with Iwi Partners.

**The annual salary range for this role is**: $90,000-$100,000

Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave

Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.

You may notice that the Position Description title for this role (Customer Regulatory Specialist - Level Rua/2) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.

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