Customer Specialist

2 months ago

Christchurch, New Zealand ASB Group Full time

**Customer Specialist (CS) - Direct Channels**

**Christchurch and Rangiora (Contact Centres)**

**Te mahi ki ASB | Working for ASB**

At ASB, we strongly believe in cultivating a sense of Belonging for our customers and our staff. How do we do this?
- Through our purpose (why we exist) is **'Accelerating progress for all New Zealanders**'.
- Through our vision (where we want to be) is **'The simplest way for customers to get ahead'**.
- Through our strategy (how we will do this) to deliver our purpose and vision, is to be**'Simple and easy every day, and being brilliant when it matters'.**

**Our people are continuously progressing within the wider Direct Channels (Contact Centre), so we have an opportunity to welcome more people to our Direct Service wh**ānau. You'll have an opportunity to join, either the Christchurch or Rangiora whānau on 4th November 2024.**

**Te T**ūranga | The role**

**So, what is the most exciting thing about this opportunity?**

As a key member of our Customer Specialist (CS) Team in Direct Channels (Contact Centre), you will be the voice of ASB, for our new and existing customers. Your role is pivotal in supporting our customers with **simple and easy **banking experiences every day. Working with a fun and diverse Customer Service Specialist team, who support each other, you will deal with a variety of enquiries from a wide range of customers.

**Ngā mea kia whai angitū ahau? | What do I need to be successful?**
- Bring a can-do attitude, self-motivated and resilience to do your best work in a fast-paced team-oriented environment.
- You'll enjoy helping people, handling complaints, problem solving through effective communication (written and verbal), demonstrating our core value of Caring and Passion for helping our customers.
- You'll provide them with the right information first time, whilst demonstrating ownership on every call.
- Ability to educate our customers on our products and services that help them accelerate their progress.
- Be tech savvy with the ability to pick up new systems quickly. Ideally, you will have strong data entry skills coupled with a high level of accuracy and attention to detail. Multi-tasking, being calm under pressure are essential skills which will help you in this role.
- Someone who is open to thriving in the role or hungry for career progression across Direct Service in Direct Channels

**He aha tāu e hoki mai ai? | What will you get in return?**

ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz).

But below is a snapshot of some of the amazing benefits of working with ASB:

- A structured induction programme for 12 weeks.
- A sense of belonging.
- Amazing opportunities for career progression through regular development canvas conversations
- Wonderful teams - ain't no family like Direct Channels family
- A brand you can be genuinely proud of, and help New Zealanders accelerate their progress.
- Inclusion and Cultural diversity at ASB
- Staff deals and banking benefits.
- Health and wellbeing focused.
- Be available to attend a **one day assessment centre on 17**th** September 2024 at ASB Bank, South Island Regional Centre, 166 Cashel Street, Christchurch from 9.00am to 2.00pm.**:

- If successful, you must be available to start on the **4**th** November 2024.**:

- Able to commit a **12-week training** and induction programme 5 days a week on site.
- Due to the nature of Direct Channel operations, this role offers rostered shifts offering **40 hours of work per week** (i.e., 8 hour shifts per day. Shifts range from **8am to 8pm Monday to Friday** and **8.30am to 5.00pm Saturday/Sunday and Public Holidays.**

**Me pēhea te tono | How to apply**:
**_ If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you_**

**Job details**:

- Reference #- KG157832- Posted on- 26 Aug 2024- Location(s)- Christchurch, Rangiora- Expertise- Customer Experience, Customer Service / Sales, Customer Service Officer, Customer Service Specialist- Work type(s)- Full Time Application closes on 08 Sep 2024 17:00

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