Customer Specialist

4 months ago

Christchurch, New Zealand ASB Group Full time

**Customer Specialist (CS) - Direct Channels**

**Christchurch and Rangiora (Contact Centres)**

**Te mahi ki ASB | Working for ASB**

At ASB, we strongly believe in cultivating a sense of Belonging for our customers and our staff. How do we do this?
- Through our purpose (why we exist) is **'Accelerating progress for all New Zealanders**'.
- Through our vision (where we want to be) is **'The simplest way for customers to get ahead'**.
- Through our strategy (how we will do this) to deliver our purpose and vision, is to be**'Simple and easy every day, and being brilliant when it matters'.**

**Our people are continuously progressing within the wider Direct Channels (Contact Centre), so we have an opportunity to welcome more people to our Direct Service wh**ānau. You'll have an opportunity to join, either the Christchurch or Rangiora whānau on 4th November 2024.**

**Te T**ūranga | The role**

**So, what is the most exciting thing about this opportunity?**

As a key member of our Customer Specialist (CS) Team in Direct Channels (Contact Centre), you will be the voice of ASB, for our new and existing customers. Your role is pivotal in supporting our customers with **simple and easy **banking experiences every day. Working with a fun and diverse Customer Service Specialist team, who support each other, you will deal with a variety of enquiries from a wide range of customers.

**Ngā mea kia whai angitū ahau? | What do I need to be successful?**
- Bring a can-do attitude, self-motivated and resilience to do your best work in a fast-paced team-oriented environment.
- You'll enjoy helping people, handling complaints, problem solving through effective communication (written and verbal), demonstrating our core value of Caring and Passion for helping our customers.
- You'll provide them with the right information first time, whilst demonstrating ownership on every call.
- Ability to educate our customers on our products and services that help them accelerate their progress.
- Be tech savvy with the ability to pick up new systems quickly. Ideally, you will have strong data entry skills coupled with a high level of accuracy and attention to detail. Multi-tasking, being calm under pressure are essential skills which will help you in this role.
- Someone who is open to thriving in the role or hungry for career progression across Direct Service in Direct Channels

**He aha tāu e hoki mai ai? | What will you get in return?**

ASB is more than just a place to work. We want our people to grow personally and professionally, and we want to attract amazing talent. One way we try to do this is by giving our people access to benefits over and above what we pay. So, we have a range of policies to ensure you can live life one step ahead with ASB. Check out more information here Why work here? - ASB Careers (asbgroup.co.nz).

But below is a snapshot of some of the amazing benefits of working with ASB:

- A structured induction programme for 12 weeks.
- A sense of belonging.
- Amazing opportunities for career progression through regular development canvas conversations
- Wonderful teams - ain't no family like Direct Channels family
- A brand you can be genuinely proud of, and help New Zealanders accelerate their progress.
- Inclusion and Cultural diversity at ASB
- Staff deals and banking benefits.
- Health and wellbeing focused.
- Be available to attend a **one day assessment centre on 17**th** September 2024 at ASB Bank, South Island Regional Centre, 166 Cashel Street, Christchurch from 9.00am to 2.00pm.**:

- If successful, you must be available to start on the **4**th** November 2024.**:

- Able to commit a **12-week training** and induction programme 5 days a week on site.
- Due to the nature of Direct Channel operations, this role offers rostered shifts offering **40 hours of work per week** (i.e., 8 hour shifts per day. Shifts range from **8am to 8pm Monday to Friday** and **8.30am to 5.00pm Saturday/Sunday and Public Holidays.**

**Me pēhea te tono | How to apply**:
**_ If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you_**

**Job details**:

- Reference #- KG157832 Pending Info- Posted on- 26 Aug 2024- Location(s)- Christchurch, Rangiora- Expertise- Customer Experience, Customer Service / Sales, Customer Service Officer, Customer Service Specialist- Work type(s)- Full Time Application closes on 08 Sep 2024 17:00

  • Utilites Arborists

    9 hours ago

    Christchurch, New Zealand Treetech Specialist Treecare Ltd. Full time

    Utilities Arborists - Christchurch - Treetech Specialist Treecare Ltd.Treetech Specialist Treecare Ltd. Christchurch4 days agoDescriptionJob Title: Utilities ArboristLocation:About Us: Treetech Specialist Treecare Ltd is one of New Zealand's leading arboriculture companies.Founded in 1996 by Chris Walsh, who remains Managing Director to this day.Job...

  • Customer Specialist

    4 months ago

    Christchurch, New Zealand ASB Group Full time

    **Customer Specialist (CS) - Direct Channels** **Christchurch and Rangiora (Contact Centres)** **Te mahi ki ASB | Working for ASB** At ASB, we strongly believe in cultivating a sense of Belonging for our customers and our staff. How do we do this? - Through our purpose (why we exist) is **'Accelerating progress for all New Zealanders**'. - Through our...

  • Customer Specialist

    3 months ago

    Christchurch, New Zealand ASB Group Full time

    **ASB Advice Centres (Branch Banking)** Here at ASB the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting period of transformation to ensure we continue to deliver innovative, personalised and convenient solutions for our customers. **Te tūranga | The role**: We have an awesome opportunity for a...

  • Customer Regulatory Specialist

    7 months ago

    Christchurch, New Zealand New Zealand Government Full time

    Customer-centric solutions-based role, - Crown Property Function, - Flexible working, join the office based in Christchurch Kōrero mō te tūranga - About the role We have a newly created Customer Regulatory Specialist role in our Crown Property Group following a change implementation designed to bring us closer to our customers and have us take on more...

  • Customer Onboarding Specialist

    2 months ago

    Christchurch, New Zealand ASB Group Full time

    **Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste!** At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. ASB is seeking a dedicated Onboarding Specialist to join our team on a 12-month...

  • Customer Regulatory Specialist

    7 months ago

    Christchurch, New Zealand New Zealand Government Full time

    Collaborative team, working to ensure that portfolios meet legislative and maintenance requirements - Partner with Iwi on Treaty settlement properties - A valid driver's license is required Kōrero mō te tūranga - About the role We are looking to bring two Customer Regulatory Specialist roles into our Crown Property Group. This follows change...

  • Sea Logistics Customer Care Specialist

    4 months ago

    Christchurch, New Zealand Kuehne+Nagel Full time

    Due to the growth of our VinLog business (wine, spirits and drinks), we have an exciting opportunity for a Christchurch based Customer Care Specialist to join the VinLog team. Reporting into the VinLog Customer Care Supervisor (Christchurch based), you will play a vital role in ensuring our customers receive the highest level of support while also driving...

  • Customer Support Specialist

    6 months ago

    Christchurch, New Zealand MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Support Specialist

    6 months ago

    Christchurch, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Resolutions Specialist

    6 months ago

    Christchurch, New Zealand Axsys Full time

    Hi! And thanks for stopping by! - We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Customer Resolutions Specialist

    6 months ago

    Christchurch, New Zealand MYOB Full time

    Hi! And thanks for stopping by! We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to...

  • Sales Specialist

    7 months ago

    Christchurch, New Zealand Waste Management Full time

    **About us** Waste Management NZ Limited is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do. **About the role** Are you passionate about driving business growth...

  • Customer Service

    3 months ago

    Christchurch, New Zealand Goldpine Full time

    Here at Goldpine, we are proud of being not just Kiwi-owned, but family-owned. We are the 'Outdoor Timber Specialist', run by and focused on rural people. We are committed to working as a team, to deliver value to our customers and achieve our company and individuals' success. - Full training provided. - Mature student to semi-retired or somewhere in...

  • Parts Specialist

    6 months ago

    Christchurch, New Zealand CablePrice Full time

    **The Opportunity** We currently have an exciting opportunity for a **Parts Specialist** to join our busy Christchurch Branch. We are looking for someone with a **willingness to learn** and **develop** in their next role. The Parts Specialist is **responsible for front-line parts sales and support** to our internal and external customers, as well as...

  • Parts Specialist

    7 months ago

    Christchurch, New Zealand CablePrice Full time

    **The Opportunity** We currently have an exciting opportunity for a **Parts Specialist** to join our busy Christchurch Branch. We are looking for someone with a **willingness to learn** and **develop** in their next role. The Parts Specialist is **responsible for front-line parts sales and support** to our internal and external customers, as well as...

  • Parts Specialist

    3 weeks ago

    Christchurch, New Zealand CablePrice Full time

    **The Opportunity** We currently have an exciting opportunity for a **Parts Specialist** to join our busy Christchurch Branch. We are looking for someone with a **willingness to learn** and **develop** in their next role. The Parts Specialist is **responsible for front-line parts sales and support** to our internal and external customers, as well as...

  • Programme Specialist

    2 days ago

    Christchurch, New Zealand Christchurch City Council Full time

    **E ngā iwi, e ngā karangatanga maha huri noa o te motu, tēnei te mihi atu ki a koutou katoa. He karanga tēnei ki a koutou. Haere mai, tono mai mō tētahi o ngā tūranga ki Ngā Kete Wānanga-o-Ōtautahi.** **About us**: Tūranga is a busy, modern library with more than 9000m2 over five floors and we have everything from meeting rooms, performance...

  • Robotics Product Specialist

    6 months ago

    Christchurch, New Zealand Stryker Full time

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: Due to continued and rapid growth, we are...

  • Social Media Specialist

    8 months ago

    Christchurch, New Zealand NZ Recruit Full time

    Seeking a Social Media Specialist for an advertising company. Job Responsibilities: - Develop and implement social media strategies to increase brand awareness and drive engagement across various platforms (e.g., Facebook, Instagram, Twitter, LinkedIn, TikTok). - Create compelling and relevant content (including graphics, videos, and written posts)...

  • Parts Specialist

    2 days ago

    Christchurch, New Zealand CablePrice Full time

    **About us** CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Bell Equipment, McCloskey International, HSC Cranes, Montabert, MB Crushers and Isuzu Industrial and Marine Engines....