Customer Regulatory Specialist

3 months ago

Christchurch, New Zealand New Zealand Government Full time

Customer-centric solutions-based role,
- Crown Property Function,
- Flexible working, join the office based in Christchurch

Kōrero mō te tūranga - About the role
We have a newly created Customer Regulatory Specialist role in our Crown Property Group following a change implementation designed to bring us closer to our customers and have us take on more responsibility for property and land management. It is an exciting time to join us to support Crown Property to responsibly manage and enhance the use of Crown Land for existing and future generations.
All our specialists in Crown Property work collaboratively to ensure that portfolios meet legislative and maintenance requirements. We also work extensively with Iwi on treaty settlement properties.
This position is based in our Christchurch office, and we can offer mutually acceptable flexible working arrangements.

**See more about the team Land & Waterways hiring below**:
This team plays a vital role in providing information to our customers and managing day-to-day reactive maintenance requests for our land and waterway assets.

He pūkenga tou - Skills & Experience

**You will have**:

- A great attitude to learn and grow skillset,
- Attention to detail and ability to learn processes & legislation applicable to this role, such as;
- The Resource Management Act 1991, Biosecurity Act 1993, Forests Act 1949 and relevant national policy statements.
- The Land Act, Railways Act, Public works Act
- A customer centric outlook and a drive to become a ‘go-to' for information and advice.

Where it's relevant to the role, you may also have experience in (or gain experience in):

- Commercial or residential property management,
- Tenancy agreements and planned maintenance scheduling,
- Understanding government legislation including national policy statements and local authority legislation,
- Managing land and waterways including land use for recreational activities and contaminated land,
- Laws and regulations surrounding land obligations including Resource Management Act 1991, Biosecurity Act 1993, Forests Act 1949 and relevant national policy statements.
- Customer service management,
- Working collaboratively with Iwi Partners,
- Understanding laws and regulations surrounding land obligations and land acquisition.

The above is not essential knowledge, but it gives you an idea of the breadth of experience you would acquire in these teams.
**The annual salary range for this role is**: $70,000 - $87,000 dependant on experience.

Ngā mea e tukuna ana e tātau - What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave

Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations. Now and for future generations.

Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan

Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.

You may notice that the Position Description title for this role (Customer Regulatory Specialist - Level Tahi/1) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.

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