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Customer Support Executive

2 months ago

Manukau, Auckland, New Zealand Valocity Full time
**About Valocity: Our award-winning team of game-changers drive transformation and world-class innovation across the entire mortgage valuation process. Combining our data, technology, and people, the Valocity dream team works collaboratively to streamline the home buying journey for people around the world.


With offices in New Zealand, Australia, and India, Valocity is constantly evolving culture and strategy with a focus on the future.

We're open to innovation, technology, and new ideas to ensure we continue to be fast, agile, and equipped for success.


At Valocity, we endorse positive goals and a productive atmosphere that embodies the highest level of commitment to the business, customers, and one another.

This is a great opportunity to be part of a dynamic and growing global team where your professionalism and skills will make a difference.

You will be working for an award winning, innovative, and fast-paced organisation that believes in celebrating success. Team Valocity is passionate about people, and Valocity's people are passionate about what they do every day. With us, better never stops.

**About The Role: We are now looking for a
Customer Support Executive to join our Customer Service Team in Auckland. Reporting to the Customer Support Team Leader, you will be responsible for ensuring that all customers, lenders, and brokers have your support with their valuation queries.

Key Responsibilities:

  • Monitoring the valuation platform to ensure valuation orders flow through seamlessly.
  • Keeping clients up to date with processing times, managing resolving any client escalations and providing resolutions in a timely manner.
  • Liaising with our valuation support team and coordinating with other teams across the business and building and maintaining relationships with stakeholders.
  • End to end monitoring of valuations to ensure they are compliant with banking standards.

Key Requirements:

  • Buying a home can be stressful so this is a role for someone who is committed to going above and beyond for their customers and providing an excellent customer service.
  • Must have customer service / call centre / admin experience.
  • Experience in property / banking / real estate industry is ideal but not essential.
  • Excellent interpersonal and communication skills, both written and verbal including an exceptional attention to detail.
  • Strong problemsolving skills, client management, stakeholder engagement, confident and comfortable operating in a fast paced, fun environment.
  • Strong computer literacy and proficiency and ability to quickly learn and adapt to new systems and processes.
  • Good time management and organisational skills including the ability to multitask conflicting priorities.
  • Focused and selfmanaged, and ability to work independently as well as in a team.
  • High level of motivation and enthusiasm with strong focus on customer service delivery.

Why join us?

  • We have a passion for designing and building best in class products and services to ease business for our lender partners.
  • We thrive in a fast paced, highgrowth environment. If you want to work for a professional, global, inclusive and innovative company, we'd love to meet you

Please note:

  • To be considered for this role, you must have NZ work rights and ideally be in NZ.

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