Customer Service Representative/sales Support

4 months ago


Manukau City, New Zealand Madison Recruitment Full time

Competitive base with opportunities for career growth
- Join a secure organization with fantastic culture
- Skip the traffic - hybrid options and South East Auckland office

**About the role**:
You’ll be the go-to person for both customers and our sales agents and distributors outside of New Zealand, providing top-notch administrative support. This pivotal role involves being the bridge between customers, sales agents, distributors, and their teams. You’ll also be responsible for coordinating sales support processes and other activities to ensure premium customer satisfaction. If you thrive in a customer centric role where you can make a real impact, you may be the right fit for this position

**About the company**:
Our client is a leader in their field, offering premium fabrics, wall coverings and accessories. Driven by a fascination with various lifestyles, our client consistently explores the transformative power of fabric in people’s lives. Their unique perspective guides the design and curation of their collections, which balance external influences with local insights. While staying on top of trends is essential, they prioritize the environmental and practical suitability of their têxtiles, ensuring exceptional performance.

**Day to day you will**:

- Handle inquiries, quotes, purchase orders, and order changes accurately and promptly
- Resolve customer complaints and provide appropriate solutions
- Secure orders and ensure all sales components are completed smoothly
- Maintain up-to-date knowledge of products, competitors, and market trends
- Support administration tasks, special projects, and reporting requirements

**To be successful in this role you will need**:

- Several years’ customer service experience in a commercial environment
- Strong written and verbal communication skills
- Experience building relationships with customers, account management support experience would be great
- Experience providing quotes would be advantageous
- SAP experience advantageous also

This role is based in South East Auckland with hybrid opportunities once trained. In addition to a great work culture and competitive salary, our client provides a variety of perks including:

- Employee assistance programme
- Free financial advice (from a third party provider)
- Discounted product
- Annual company “day for good”

**Reference**:138096



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