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Pcss Administrator and Pcss Call Centre Rep

2 months ago

Manukau, Auckland, New Zealand Alpha Recruitment NZ Full time

Position

PCSS Administrator and PCSS Call Centre Rep

Division
Alpha Recruitment
Job Type
Permanent
Location
Auckland - South
Ref#
CE657840
Posted
8 November 2023
Close off

17 November 2023
The organisation and opportunity:

Our client is a not for profit organisation, who provide health and social services to the wider Counties Manukau area.

They're growing faster than they can keep up with, with now 250 employees and counting.

We have two positions available. The
PCSS Administrator role is 40 hours hours per week, based in Manukau with normal office hours.

We are looking for someone with a decent amount of experience in administration, ideally this would be within social services.

Experience in a contact centre environment would also be handy as you may need to help the CCRs when needed.


The
PCSS
Contact Centre Rep is fulltime, Monday to Friday, 8.30am - 5.00pm and will be based at our Manukau office.

Our Permanent Caregiver Support Service team are based in our specialised Contact Centre located in Manukau. You will work alongside a team of dedicated Case Workers and SWRB Qualified and Registered Social Workers. In this role you'll provide outstanding customer service to our clients by answering questions, handling complaints, and troubleshooting problems.

To be successful in either roles:

  • Previous relevant experience within administration or customer service
  • Strong communication skills both verbal and written
  • Excellent time management and attention to detail skills are a must
  • Confidence with computer systems such as Microsoft Office

What's in it for you?
Applicants for this position should have NZ residency or NZ citizenship to be considered.

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