Service Coordinator

6 months ago


Manukau City, New Zealand Madison Recruitment Full time

Modern offices in Penrose with free parking onsite
- Full training and handover provided with ongoing support.
- Join a global company that spans across 150 countries

Madison is delighted to partner with this industry leading client who specialises in air conditioning solutions for data centres across the world. This is the perfect opportunity for someone who is confident, approachable and enjoys working with people

**About the role**:
The Auckland based team are looking for a Service scheduler to join the team on a permanent basis. In this role, you will coordinate and monitor field service activities across New Zealand aswell as ensuring service operations run effectively for all customers.
As many of the team members in the office are usually out on sites across Auckland, there may be times where you are sole charge of the office.

**A typical day for you will involve but not limited to**:

- Coordinate routine maintenance by liaising with customers and service technicians
- Allocating service technicians to respond to customer calls outs and keeping the customer updated with the status of the call out
- Monitor, receive, dispatch, transfer of parts and goods in the CRM
- Assist with preparation, distribution and follow up of quotations for customers
- Preparation, follow-up and invoicing of all service-related quotations, maintenances, quoted works and service call outs
- Processing of warranty claims and timesheets for service technicians

**About You**:

- Proven experience within senior administration, scheduling or coordinator position
- Confident using the full Microsoft Office Suite
- Strong business acumen and understanding
- Outstanding customer service and relationship building skills
- Exceptional communication skills—both verbal and written



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