Mechanical Claims Assessor

2 weeks ago


Manukau, Auckland, New Zealand DPL Insurance Full time
DPL Insurance is part of the Turners Automotive Group and operates the business brand of Autosure.

We've been a leading provider of automotive-owner protection policies for the NZ retail motor vehicle industry for over 35 years.

We are seeking an experienced Mechanical Claims Assessor to join our busy Claims Team based in our Northcote offices. You will be responsible for managing vehicle mechanical and electrical breakdown claims at our national claims centre.

This is a busy, office-based role requiring a high level of administrative claims processing and the effective management of relationships across multiple stakeholders.


You will be highly motivated, with a proven track record of outstanding customer service, a sound knowledge of automotive parts and a strong desire to achieve.

You will also be proficient in using online computer systems and have the ability to work under pressure to meet deadlines.


Having worked within a customer support environment, you are a highly organised, vibrant, positive team player, with a passion for providing outstanding service and a "Can Do" attitude to all areas of life.

You thrive on delivering outstanding customer care and are looking to build a long-term career.

Key experience and skills:

  • Automotive Trade qualified (preferred)
  • 2 years minimum in the automotive trade industry
  • Articulate with a good verbal and written command of English
  • Good numerical skills with strong attention to detail and accuracy
  • Computer skills intermediate level Microsoft Word and Excel
  • Logical/rational thinking and problem solving skills
DPL Insurance Limited is an equal opportunity employer who embraces diversity in the workplace.

Watch the video below to check out what our people have to say about why they love working for us
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We offer a supportive, friendly work environment, a competitive salary that is reviewed annually, Life Insurance, a free Will, a day off on your birthday and the chance to work with an awesome bunch of people who love what they do and truly enjoy coming into work each day
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