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Specialist Property Assessor

3 months ago

Manukau, Auckland, New Zealand IAG New Zealand Full time

READY FOR ANYTHING
At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality, and collaboration.

We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes.

We put heart into everything we do which guides us to create amazing things for our customers, our people, and our communities.


As the largest general insurance group in Australia and New Zealand, we own some of the region's most trusted brands, including AMI, State, NZI, Lantern, Swann, and NAC.

We are ready for anything.

The Role
As a Specialist Property Assessor, you'll be responsible for assessing and adjusting claims for property loss or damage.

This will involve quantifying loss, initiating repairs and replacement, and working with customers on negotiating settlements for referred claims whilst providing an exceptional level of customer care.


Due to recent weather events, our team have high volumes of properties to assess out in the field, so this desk top role will increase our capacity to assist helping our customers who have suffered damage on a fixed term basis.


Key Responsibilities include:

  • Loss Adjusting and Assessments
  • Manage all aspects of referred claims, including determining policy coverage, assessing, and adjusting all damages, completing repair specifications, arranging agreed repairers, managing repair process and financial information, and keeping all parties informed of progress.
  • Settle claims within delegations, and for claims outside of delegations, make recommendations for resolution.
  • Customer Service and Teamwork
  • Proactively contribute to improve the image and outcomes of the company within the marketplace to the external customer, keeping them fully informed on claims processes and settlement.
  • Provide excellent internal customer service.
  • Reporting
  • Quality Assurance

Skills & Experience

  • Ability to accurately quantify replacement, repair or reinstatement costs and negotiate indemnity settlements.
  • Technical skills relevant to Property Assessing
  • Good working knowledge of Microsoft Office Package
  • Experience of loss adjusting and/or 5 years' experience within a Claims team
  • ANZIIF, Loss Adjusting or Trade qualifications highly regarded.

Ready for anything? Let's talk.
Start your career journey with us

Applications close on 19 March 2023 at 11.59pm
IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance.

Employees also enjoy up to 50% insurance discounts, flexible work and leave options, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success

IAG Culture story

The IAG way