Account Manager

2 weeks ago

Manukau, Auckland, New Zealand WTW Full time
Account Manager - Mandarin Speaking

  • Auckland, NZ
November 09, 2023


This role will work in our Commercial Team in Auckland and will be responsible in all aspects of client service to maintain and grow an existing book of business.

One of the fastest growing parts of our business is our Asian client portfolio and this role will be responsible for the maintenance and growth of this portfolio.


The role requires a diligent team player who can demonstrate excellent interpersonal, organisational and time management skills and who can contribute to all aspects of client service.


The Role

  • Ensure that the client's risk management and insurance broking programs are administered to ensure the delivery of highquality services with a focus on client retention and business development
  • Full preparation of client documentation and ensuring 100% accuracy prior to distribution to clients and insurers
  • Develop and maintain relationships with insurers, clients and other key stakeholders (internal and external), representing WTW in a professional manner
  • Maintain comprehensive client data on WTW systems, facilities and databases
  • Compare renewal terms with the previous year and renegotiate if required
  • Collaboration with other colleagues to facilitate the growth and success of WTW
  • Work in conjunction with the support team to ensure the preparation and delivery of documentation
  • Liaise with Team Leader on any issues the team may be having and provide suggestions for improvement
  • Manage of client's claims by responding to client's calls and enquiries and providing advice on the claim process, liaising with internal Claims Team, insurance assessors as required and ensuring agreed claims standards are achieved as well as timely settlement of claims
  • Ensure all documentation is prepared in accordance with company service and compliance procedures

The Requirements

  • Excellent administrative and support skills in a dynamic and successful insurance broking environment
  • Fluent in Mandarin language, both spoken and written
  • Insurance qualification and/or knowledge of the insurance industry desirable
  • Sound oral & written communication skills both on an individual and small group basis
  • Excellent report writing and correspondence skills
  • Ability to prioritise work and manage a diverse and busy workload
  • A team player with the ability to demonstrate credibility and gain trust
  • Proficient in all MS Office products
  • Willingness to learn and the desire to take on additional duties when required

Note:
Employment-based visa sponsorship and/or assistance is not offered for this specific job opportunity.

Why Join WTW\
WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

  • Additional paid annual leave
  • Annual bonus
  • Company paid salary continuance insurance
  • Life and TPD insurance
  • Hybrid working
  • Networks (Gender, Wellbeing, Pride)
  • Career Growth internal opportunities and development programs
**We are a 2023 Circle Back Initiative Employer - we commit to respond to every applicant.

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