Kaitoko (Te Pātaka) Student Advisor Hub

2 weeks ago

Christchurch, Canterbury, New Zealand University of Canterbury Full time
Te Tari o te Tumu Tuarua Akoranga | Deputy Vice-Chancellor's Office - Academic
Located in Ōtautahi | Christchurch, Aotearoa | New Zealand

We have two positions available:

  • 1 Permanent role (Continuing) and
  • 1 Fixed term role (Until October 2024)
  • Kia hiwa rā, kia hiwa rā_
  • Ko te aronga o tō tātou rautaki, kia kimi ākonga, kia puri _ākonga, ā, kia eke panuku, eke tangaroa ngā ākonga o te whare wānanga. Mehemea h_e hiahia, he pūkenga nōu ki te mahi tiaki me te mahi _ārahi i ngā ākonga, tēnā, n_āia te reo pōwhiri o Te Whare Wānanga o Waitaha kia tono mai i te tūranga Kaitoko (Te Pātaka)._
  • Would you like to play an integral role for first year and new ākonga (student) recruitment, retention and achievement strategy?_

Ngā Uara | Our Values
At UC we value whanaungatanga, tiakitanga and manaakitanga. Our Values guide our decisions and behaviour. They provide a roadmap for how we do things and enable successful delivery of our strategy.

They challenge and inspire us to be the best we can in our work and our interactions with each other.

They make UC an even greater place to work through clearly articulating who we are and how we do things.


Āu Mahi | What You Will Do
You will be part of a relatively new advising team within UC's exciting new student hub, Te Pātaka.

You will be responsible for whanaungatanga, building relationships, with first year and new ākonga including Māori and Pasifika.

The manaakitanga and tiakitanga you will provide to ākonga will ensure your culturally responsive, appropriate, accurate and timely academic advice and support empowers and assists students in their successful transition to tertiary study and beyond.

You will adopt proactive, data-informed practices and provide customised support to improve retention, achievement, and completion rates especially for priority learners.

A focus will be to contribute to an advising community of practice that seeks to improve systems, processes, and practices across the university to enhance ākonga learning experiences.


Mōu | Who You Are
To be successful in this role you will have a commitment to uphold UC's values, and will have the following skills and experiences:

  • Bachelor's Degree (NZQA Level 7) or above, in relevant field
  • Previous experience providing targeted pastoral support for ākonga, preferably within a tertiary education environment
  • An evidencebased understanding of the academic, social and cultural needs of ākonga
  • Strong interpersonal skills and a passion for ākonga achievement
  • Active commitment to upholding the values, tikanga (protocols and processes), kawa (rules) of cultural practice and traditions as guided by mana whenua, Ngāi Tūāhuriri and Ngāi Tahu, and valuing te reo Māori.
  • Competency in te reo Māori me ōna tikanga is an advantage
  • An understanding of the developmental needs of ākonga
  • An ability to work collaboratively and creatively as part of a high performing team developing new processes and practices
  • Proven commitment to enhancing bicultural and intercultural competence and effectiveness.
This is a unique and exciting opportunity to play an integral role in redefining new ākonga engagement at UC

Ngā Painga o UC | Why UC
In 2023 UC is celebrating 150 years of accessible education. The past, the present and the future are intertwined. For more information on our 150th Anniversary visit us here.


Ngā Uara | Our Values of manaakitanga, whanaungatanga and tiakitanga guide our decisions and behaviour and provide a roadmap for how we do things at UC, affirming our commitment to pastoral care and support for our ākonga and staff.

They challenge and inspire us to be the best we can, and make UC a great place to work and study.

For more info on Ngā Uara | Our Values visit us here.


We are committed to accessible higher education, service to the community and the encouragement of talent without barriers of distance, wealth, class, gender or ethnicity.

The University explicitly aims to produce graduates and support staff who are engaged with their communities, empowered to act for good and determined to make a difference in the world.


The closing date for this position is: 9 July 2023 (midnight, NZ time):

Pēhea te tono mai | How You Apply
Applications for this position must be submitted via our careers website and should include a cover letter and resume.

You must have Aotearoa New Zealand or Australian citizenship/permanent residency to be considered for this role.

If you hold a valid work visa and are physically present in New Zealand then you may also be considered.


Job Details:

  • Reference #
Posted on
23 Jun 2023- Closes on

09 Jul :55- Location(s)

Christchurch- Expertise
Administration, Contact Centre, Student Services- Job level(s)
Experienced- Work type(s)
Continuing (Permanent) full-time

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