Customer Hub Lead

2 weeks ago


Christchurch, Canterbury, New Zealand Farmlands Full time

Mō matou | About us


Be part of a great New Zealand story Te Whenua Tāroa - Farmlands was born from people joining together to do things differently.

Fast forward from our humble beginnings in 1962 and we're New Zealand's largest farming co-operative with an annual turnover of more than $2.

3 billion, with over 1200 staff in over 80 locations from Cape Reinga to Bluff


In addition to our strong core retail business, we also have a well-established shareholder card network (with over 75,000 shareholders and over 7,000 card partner locations), with operations dealing with feed production, nutrition, ecommerce, fuel, distribution, agronomy, and a wide variety of other areas.


Mō te whai waahi | About the opportunity
We're looking for an experienced Customer Hub Lead to join our Customer Experience team. This is a full time, permanent role, working Monday to Friday during office hours.


Reporting to the Head of Customer Experience, your key focus will be leading a team of Customer Specialists to deliver seamless and engaging customer experiences throughout the shareholder join, change.

resolution and leave journeys.

You'll concentrate on:

  • Leading the customer lifecycle experience, including join, account updates and leave us journeys. Ensuring every interaction is connected, engaging and seamless
  • Drive continuous improvement through automation, simplification, digitalisation
  • Leading, supporting and growing team capability, performance and productivity
  • Collaborate with the wider CX team, Credit team, Customer Hub Leads and external stakeholders to create world class experiences

Mōhou ake | About you


We're looking for a leader with a proven track record of delivering customer and business improvements and leading an engaged and high performing team through collaboration, building great relationships and coaching for success.


You'll have excellent written and oral communication skills, strong attention to detail and be eager to understand customer problems to help deliver improvements.

Knowledge of AML and CCCFA is an advantage, however we are fully committed to training for right person.

Mō ngā painga | About the benefits


In return you'll be joining a hardworking, high performing and well-connected team, passionate about their customers and New Zealand agriculture.

Aside from our talented team, the meaningful work and our inclusive culture, you'll receive a competitive remuneration package, with the added benefit of health, life and income protection insurance.

With sick leave from Day 1, flu shots, and our EAP service, your health and wellbeing are right up front and centre.


You'll also receive an exclusive Farmlands shareholding offer providing access to a vast array of discounts with our partners and purchasing within our Farmlands retail stores.


Te Tono | How to apply
Applications close on March 7, 2023 at 5pm.

Job Details:

  • Reference #
Posted on
07 Feb 2023- Closes on

07 Mar :00- Location(s)

Christchurch- Expertise
Customer Service/Call Centre- Job level(s)
Experienced, Management- Work type(s)
Permanent full-time

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