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Customer Service Representative
2 weeks ago
At Goodman Fielder our purpose is making everyday food, better for everyone. We own a host of iconic brands that generations of Kiwis have grown up with and put in their supermarket trolleys every week. We are a team that believes that anything is possible.
**Why work for us**:
- Flexible work-from-home options available, once fully trained
- Only 5 minutes' walk from Britomart and multiple public transport options
- Fun & supportive environment, where everyone focusses on performance but helps each other out
- Free Bread, milk and other products available daily for consumption to staff on site
- Great foot in the door for a business that offers genuine career opportunities
**We are currently recruiting for a full time CSR role which includes working one day in the weekend.**
**We're looking for customer service representatives who**:
- Are highly organized team-players with an emphasis on accuracy, timeliness and proactive communication
- Demonstrate accountability in delighting customers
- Have proven problem solving and decision-making capability
- Champion solution-based techniques to take ownership of customer enquiries/issues
**What will you do?**
- Place outbound calls for sales and follow up.
- Use solution based selling techniques to identify opportunities to up-sell and cross-sell to meet required targets
- Identify opportunities to improve our customers' experience and create efficiencies within the department
- Manage and resolve customer issues and complaints through to resolution.
**Are you who we are looking for?**
- Excellent written and verbal communication skills
- Ability to perform under pressure with good organization and planning skills.
- Previous experience in a call Centre or supply chain(desirable)
- Ability to effectively manage your time, and prioritize workload based on curve balls you might face (e.g.: stock issues)
- High level of accuracy and attention to detail
- Excellent computer skills across the Microsoft Office suite
- SAP and Salesforce (or similar system) skills(desirable)
**What we offer**
You will be joining a driven team of professionals who genuinely enjoy working together, resulting in a highly collaborative environment. In return for your passion and success, we will reward you with a competitive remuneration package and help you to achieve personal and professional growth and development. At Goodman Fielder, we aim to be a destination employer in the food industry where we don't just offer jobs - we offer long term careers.
For more information about us or to learn about other roles available at Goodman Fielder, please visit our careers page and register your details so that we can notify you of jobs which interest you.
