Customer Service Representative

1 day ago

Auckland City, New Zealand Fletcher Building Full time

**General Information**:
**Job Type**

Fixed Term

**Category**

Manufacturing

**Business**

Steel

**Location**

Auckland

**Job Reference**

39023

**Posted Date**

07-Jan-2025

**Closing Date**

06-Feb-2025

**Description**:
**Dimond is New Zealand's largest manufacturer of steel roofing, cladding, structural and rainwater products. We are part of Fletcher Building, a diversifies global building industry company.**

Our customers are the heart of what we do, and we are looking for an enthusiastic and self-motivated **Customer Service Representative** to join our talented **Auckland** team. As our successful Customer Service Representative, you will be responsible for securing sales and supporting existing internal and external stakeholders.Daily tasks will involve regular telephone and face to face interaction with both existing and potential customers, proactively responding to inbound calls with high level of professionalism and offering solution-based support. Also, providing customers with quotes, processing orders, and providing support to our Sales Reps.This position plays a pivotal part in our organisation and as such you will need to;- Demonstrate excellent communication skills and thrive in providing a customer service experience that is second to none
- Execute administration tasks as required in a tidy and accurate manner
- Be a strong team player
- Ability to pick up and understand technical information, as you will be dealing with a wide range of questions relating to varied product offers
- Promote safe working practices and environment
- Excellent numeracy skills

To succeed in this role,- You will be able to find solutions to meet our customers needs
- Be confident talking to and influencing people both over the phone and face to face
- You will be computer savvy and have good time management skills
- Be able to build strong relationships with people at all levels
- ** Previous experience from logistics/ freight forwarding/ courier or building products industry would be advantageous**

In return, you’ll be joining a well-respected business offering a host of staff benefits, real opportunities for career advancement that come with being part of the Fletcher Group and weekend OFFIf this sounds like you, we would like to hear from youWe are committed to providing a safe and drug free workplace. Successful applicants will be required to pass pre-employment medical test and Ministry of Justice check prior to commencement of employment.

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