Customer Service Representative

3 days ago

Napier City, Hawke's Bay, New Zealand service foods Full time NZ$45,000 - NZ$55,000 per year

Service Foods Napier is seeking a motivated and customer-focused Customer Service Representative to join the team.

About the Role:

In this role, you will be the first point of contact for our valued customers — managing inquiries, processing orders, and resolving issues efficiently and professionally. You'll use Salesforce (CRM) and Sage (ERP) systems to maintain accurate records and support seamless operations across departments.

Position snapshot:

  • Location: Turner Place, Onekawa
  • Shift: Tuesday to Saturday mornings
  • Hours:
  • Tue–Fri: 08:00 AM – 04:00 PM
  • Sat: 06:00 AM – 12:00 Noon

Key Responsibilities

  • Deliver exceptional customer service through prompt and accurate order processing and communication
  • Build and maintain strong customer relationships while supporting sales and data accuracy
  • Handle customer inquiries via phone, email, fax, and online channels
  • Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
  • Monitor and manage customer backorders to ensure timely delivery
  • Identify and pursue sales opportunities to support revenue growth
  • Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution

About You

The ideal candidate is a proactive and resilient individual with a solid background in customer service. You thrive in fast-paced environments, stay calm under pressure, and are committed to delivering outstanding service with professionalism and care.

Key Attributes:

  • Professional phone manner and strong communication skills
  • Experience in customer support, call centre, or similar roles
  • High attention to detail and strong data entry skills
  • Excellent time management and decision-making abilities
  • Proficiency in Microsoft Office (essential); experience with Salesforce and ERP systems (advantageous)
  • Strong interpersonal skills with an empathetic and adaptable approach
  • Reliable transport to and from work
  • Knowledge of the food services or warehouse industry is a plus
  • Year 13 or equivalent qualification required

What to Expect

At Service Foods, we foster a positive and dynamic work environment. We are guided by our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These principles drive our commitment to excellence and team success.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now

If you thrive in a high-energy environment and are passionate about delivering exceptional customer service, we'd love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: Shortlisted candidates will undergo employment reference checks, Ministry of Justice and ACC verifications, and drug and alcohol testing by an accredited provider.

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